NVIDIA
SeniorTechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Support Engineer at NVIDIA. Skills: Technical support, Networking protocols, Customer escalations. Resolve complex escalations. Reproduce problems”
What You'll Achieve.
Enhancement of support processes; Sustained product success
Industry & Context.
Troubleshooting; Root cause analysis
Shift work, Site visits
What They're Looking For.
Must Have
BS/MS/PhD or equivalent experience, 5+ years customer support, Troubleshoot networking protocols, Experience with network switch/router platforms, Excellent interpersonal skills, Communication and presentation skills, Fluent in English, Organizational skills, Prioritize tasks independently, Handle multiple responsibilities
Nice to Have
InfiniBand or Ethernet Experience, Linux/Networking certifications, Experience with AI/HPC architectures, Understanding of job schedulers, Experience with GPU hardware/software, Experience supporting Telecom Vendors or CSPs
What You'll Do.
Resolve complex escalations
Perform in-depth troubleshooting
Respond promptly to customer inquiries
Address customer issues
Participate in cross-functional team meetings
Offer feedback to Engineering and Marketing
Develop best practices
Document best practices
Share best practices with internal teams
Engage in conference calls
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Marketing departments; Support teams
Communication Scope
Verbal communication; Written communication; Presentation skills
Full Job Description
NVIDIA has been revolutionizing computer graphics, PC gaming, and accelerated computing for over 25 years. This remarkable achievement is underpinned by its legacy of innovation, which is driven by outstanding technology and exceptional talent. Today, we are harnessing the limitless potential of AI to usher in the next era of computing. In this new era, our GPU functions as the cognitive core of computers, robots, and self-driving cars, enabling them to understand and interact with the world around them. Accomplishing feats that have never been achieved before demands vision, innovation, and the world's top-notch talent. As an NVIDIAN, you'll find yourself immersed in a diverse and supportive work environment that motivates everyone to bring out their best. Join our team and explore how you can leave a lasting imprint on the world. As a networking technical support engineer at NVIDIA, you are expected to deliver exceptional assistance for NVIDIA networking products to customers across the APAC region. Strong communication skills and a keen sense of responsibility are essential, especially when handling and resolving technical challenges. Prioritizing customer satisfaction is fundamental in this role, as it drives the overall success of our support efforts. You will also work closely with Engineering, Marketing, and Support teams to address technical issues and contribute to the ongoing advancement and reliability of NVIDIA’s products and solutions, ensuring their sustained success in the market. **What you’ll be doing:** * Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions. * Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls. * Address customer issues that arise during installation, operation, maintenance, product application, or when dea
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