NVIDIA
Technology
SeniorTechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Support Engineer at NVIDIA. Skills: Technical support, Networking, Troubleshooting. Resolve complex escalations. Reproduce problems”
What You'll Achieve.
Deliver exceptional assistance; Prioritize customer satisfaction; Contribute to advancement and reliability of NVIDIA’s products; Ensure sustained success in the market; Enhancement of support processes
Industry & Context.
Troubleshooting; Problem-solving
Prepared to work during assigned shift hours, May require shift work
What They're Looking For.
Must Have
BS/MS/PhD or equivalent experience in Computer Science, Electrical/Telecommunication Engineering, or related fields, 5+ years of experience in providing comprehensive customer support and troubleshooting for both hardware and software products, Ability to troubleshoot networking protocols using tools like TCPDUMP, Wireshark, or similar packet analysis tools, Experience with network switch/router platforms like InfiniBand, Cumulus Linux, SONiC, IOS, JunosOS, and EOS, Excellent interpersonal skills to effectively handle escalated customer cases, Communication and presentation skills, both verbally and in writing, Fluent in English, both in verbal and written communication, Organizational skills and the ability to independently prioritize tasks and handle multiple responsibilities simultaneously
Nice to Have
InfiniBand or Ethernet Experience, Industry-recognized Linux/Networking certifications, Experience with AI/HPC architectures, Understanding of how job schedulers(Slurm, PBS) work, Experience with GPU (Graphics Processing Unit) focused hardware/software(NCCL, GDR, MPI), Experience in supporting or working at Telecom Vendors, or CSPs
What You'll Do.
Resolve complex escalations
Perform in-depth troubleshooting
Respond promptly to customer inquiries
Address customer issues during installation
Address customer issues during operation
Address customer issues during maintenance
Address customer issues during product application
Address interoperability matters
Develop best practices
Redefine best practices
Document best practices
Engage in conference calls
How You'll Work.
Team & Collaboration
Work closely with Engineering; Work closely with Marketing; Work closely with Support teams; Participate in cross-functional team meetings; Offer feedback to Engineering; Offer feedback to Marketing; Share best practices with internal teams
Communication Scope
Communication skills; Presentation skills; Verbal communication; Written communication
Full Job Description
NVIDIA has been revolutionizing computer graphics, PC gaming, and accelerated computing for over 25 years. This remarkable achievement is underpinned by its legacy of innovation, which is driven by outstanding technology and exceptional talent. Today, we are harnessing the limitless potential of AI to usher in the next era of computing. In this new era, our GPU functions as the cognitive core of computers, robots, and self-driving cars, enabling them to understand and interact with the world around them. Accomplishing feats that have never been achieved before demands vision, innovation, and the world's top-notch talent. As an NVIDIAN, you'll find yourself immersed in a diverse and supportive work environment that motivates everyone to bring out their best. Join our team and explore how you can leave a lasting imprint on the world. As a networking technical support engineer at NVIDIA, you are expected to deliver exceptional assistance for NVIDIA networking products to customers across the APAC region. Strong communication skills and a keen sense of responsibility are essential, especially when handling and resolving technical challenges. Prioritizing customer satisfaction is fundamental in this role, as it drives the overall success of our support efforts. You will also work closely with Engineering, Marketing, and Support teams to address technical issues and contribute to the ongoing advancement and reliability of NVIDIA’s products and solutions, ensuring their sustained success in the market. **What you’ll be doing:** * Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions. * Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls. * Address customer issues that arise during installation, operation, maintenance, product application, or when dea
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