SeniorTechnicalSpecialist

**Description – Expression Of Interest Opportunity** **Join one of Australia’s most awarded IT companies and make your mark** **About Us** We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow. _**We are THE MISSING LINK between where you are and where you want to be.**_ **We’re seeking a highly skilled Network & Cloud Technical Specialist to join a high-performing Enterprise team operating within a 24/7 NOC environment for an initial 6 month fixed term contract, with a possibility for extension. ** This role is critical to ensuring the availability, performance, and resilience of enterprise network services, supporting large-scale customer environments across cloud, data centre, and network infrastructure. You’ll work across incident management, proactive monitoring, optimisation, and customer engagement—directly influencing service outcomes for enterprise customers. **Requirements** **What you'll be doing** * Own the end-to-end lifecycle of incidents, problems, changes, and service requests * Actively manage high-severity incidents (P1/P2) with urgency and precision * Ensure SLA compliance and service continuity at all times * Perform root cause analysis (RCA) and drive permanent fixes **Proactive Monitoring & Optimisation** * Monitor and manage enterprise networks to identify and resolve issues before impact * Optimise network performance, scalability, and resilience * Perform security vulnerability patching and system upgrades **Technical Delivery** * Support service provider and data centre network infrastructure * Deliver across: * Routing & Switching * SD-WAN & Network Security * Cloud & multi-cloud networking * Compute, storag