MongoDB
Technology
SeniorTechnicalServicesEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Services Engineer at MongoDB. Skills: Atlas Search, Vector Search, Search expertise, Database administration. Support customers. Ensure MongoDB deployments run best”
What You'll Achieve.
Ensure customer success; Improve product through feedback; Drive progress proactively
Industry & Context.
Diagnostic aptitude; Troubleshooting aptitude; Root cause analysis; Debugging; Problem solving; Real-time problem solving
Available 24/7
What They're Looking For.
Must Have
5+ years relevant experience, 3+ years search expertise, 5+ years RDBMS administration, Solid fundamentals in Linux, Solid fundamentals in Networking, Solid fundamentals in Diagnostics, Experience with distributed systems, Excellent written communication skills, Excellent verbal communication skills
Nice to Have
MongoDB experience preferred, Experience with Algolia, Experience with Lucidworks, Experience with Pinecone, Experience with Milvus, Experience with database programming, Experience with data models, Advanced OS concepts, Advanced Networking concepts, MongoDB certification, RHCE certification, Cloud Provider certification, Previous SaaS Support Experience, Experience creating Generative AI applications, Familiarity with LLMs, Familiarity with Vector Stores, Familiarity with GenAI paradigms
What You'll Do.
Ensure MongoDB deployments run best
Help upgrade self-hosted clusters
Solve complex customer challenges
Develop support tools
Advise customers on strategies
Advise customers on practices
Translate technical concepts
Help customers understand applications
Help customers install applications
Help customers use applications
Troubleshoot application problems
Advocate for user needs
Advise field teams on Atlas Search
Advise field teams on Vector Search
Help with technical enablement
Ensure users are successful
Assemble big data systems
Operate big data systems
Assemble web-scale systems
Operate web-scale systems
Resolve technical issues
Reproduce technical issues
Troubleshoot technical issues
Build standard methodologies
Craft Knowledge Articles
Create customer facing assets
Identify process improvements
Identify policy improvements
Gather feedback from customers
Engage engineering teams
Engage marketing teams
Act as subject-matter-expert
Coach junior engineers
Mentor junior engineers
How You'll Work.
Team & Collaboration
Work closely with team; Work closely with customers; Collaborate with product management; Collaborate with development teams; Engage engineering teams; Engage product teams; Engage sales teams; Engage marketing teams
Communication Scope
Technical concepts translation; Customer presentations; Field team enablement; Customer feedback reporting
Process & Methodology
Roadmap planning
Full Job Description
The Technical Services team works with our customers to ensure that their MongoDB deployments are running at their best. From a query performance question on a test Atlas cluster to helping upgrade large self-hosted sharded clusters run by some of the world's best-known global enterprises, the Technical Services team is available 24/7 to help our customers with any aspect of the MongoDB data platform. This deeply technical team is distributed globally, with a variety of backgrounds and expertise to ensure that they can best address any new issue or question. In addition to solving these complex customer challenges, the team also works on internal projects such as software development of support tools for performance tuning, benchmarking, and diagnostics. As MongoDB continues to expand product offerings and features within the MongoDB Atlas Data Platform, MongoDB is looking for a Senior Technical Services Engineer with a background in application search, as well as search-related technologies, who will also provide specialized support for our Atlas Search and Vector Search products We are looking to speak to candidates who are based in Montreal for our hybrid working model. As a Senior Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our data platform. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications effectively. You’ll also troubleshoot application problems and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf. As a Technical Expert in all-things-search, you will be advising MongoDB field teams on Atlas Search and Vector Search issues, and helping with technical enablement in those areas. You will utilize your exceptional analytical skills and customer service to ensure that MongoDB users are successful w
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