MongoDB
Technology
SeniorTechnicalServicesEngineer
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“Senior Technical Services Engineer at MongoDB. Skills: Atlas Search, Vector Search, Technical support, Customer advising. Advise customers on strategies. Advise customers on documented practices”
What You'll Achieve.
Ensure customer success; Improve product through feedback
Industry & Context.
Troubleshooting; Diagnostics; Analytical skills; Root cause analysis
What They're Looking For.
Must Have
5+ years relevant experience, 3+ years search expertise, 5+ years RDBMS administration, Solid fundamentals in Linux, Solid fundamentals in Networking, Solid fundamentals in Diagnostics, Experience with distributed systems, Experience with highly available systems, Exceptional analytical skills, Customer service skills, Excellent written communication, Excellent verbal communication
Nice to Have
MongoDB experience preferred, Experience with Algolia, Experience with Lucidworks, Experience with Pinecone, Experience with Milvus, Experience with database programming, Experience with data models, Advanced OS concepts, Advanced Networking concepts, RHCE certification, Cloud Provider Certifications, Previous SaaS Support Experience, Experience creating Generative AI applications, Familiarity with LLMs, Familiarity with Vector Stores, Familiarity with GenAI paradigms
What You'll Do.
Advise customers on strategies
Advise customers on documented practices
Translate technical concepts
Help customers understand applications
Help customers install applications
Help customers use applications
Troubleshoot application problems
Advocate for user needs
Advise field teams on Atlas Search
Advise field teams on Vector Search
Help with technical enablement
Ensure users are successful
Assemble big data systems
Operate big data systems
Assemble web-scale systems
Operate web-scale systems
Support strategic customers
Resolve day-to-day issues
Proactively drive progress
Characterize problems
Recover from problems
Resolve technical issues
Reproduce technical issues
Build standard methodologies
Craft Knowledge Articles
Create customer facing assets
Identify process improvements
Identify policy improvements
Act as subject-matter-expert
Coach junior engineers
Mentor junior engineers
How You'll Work.
Team & Collaboration
Work closely with team; Collaborate with product management; Collaborate with development teams; Engage engineering teams; Engage product teams; Engage sales teams; Engage marketing teams
Communication Scope
Translate technical concepts; Customer presentations; Technical enablement; Customer facing assets; Data driven reporting
Process & Methodology
DevOps, Cloud, Security
Full Job Description
The Technical Services team works with our customers to ensure that their MongoDB deployments are running at their best. From a query performance question on a test Atlas cluster to helping upgrade large self-hosted sharded clusters run by some of the world's best-known global enterprises, the Technical Services team is available 24/7 to help our customers with any aspect of the MongoDB data platform. This deeply technical team is distributed globally, with a variety of backgrounds and expertise to ensure that they can best address any new issue or question. In addition to solving these complex customer challenges, the team also works on internal projects such as software development of support tools for performance tuning, benchmarking, and diagnostics. As MongoDB continues to expand product offerings and features within the MongoDB Atlas Data Platform, MongoDB is looking for a Senior Technical Services Engineer with a background in application search, as well as search-related technologies, who will also provide specialized support for our Atlas Search and Vector Search products We are looking to speak to candidates who are based in Toronto for our hybrid working model. As a Senior Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our data platform. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications effectively. You’ll also troubleshoot application problems and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf. As a Technical Expert in all-things-search, you will be advising MongoDB field teams on Atlas Search and Vector Search issues, and helping with technical enablement in those areas. You will utilize your exceptional analytical skills and customer service to ensure that MongoDB users are successful wi
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