LIGHTFEATHER IO LLC
SeniorTechnicalServiceNowBusinessAnalyst
“Senior Technical ServiceNow Business Analyst at LIGHTFEATHER IO LLC. Skills: ServiceNow, Business Analysis, Federal Requirements. Lead client workshops. Elicit business requirements”
Industry & Context.
Gap analysis; Root cause analysis
U. S. citizenship, Secret Level security clearance
What They're Looking For.
Must Have
U. S. Citizenship, Ability to obtain Secret Level security clearance, Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, 5+ years experience as Business Analyst, 3+ years ServiceNow platform experience, Experience in federal contracting space, Experience in Agile/Scrum environment, Deep knowledge of ServiceNow ITSM, Knowledge of one other ServiceNow workflow, Experience with Jira, ServiceNow Agile, or Azure DevOps, Proficiency in Visio, LucidChart, or similar tools
Nice to Have
ITIL v4 Foundation (or higher), Project Management Professional (PMP) or Agile certifications
What You'll Do.
Lead client workshops
Elicit business requirements
Analyze business requirements
Document business requirements
Translate business needs into user stories
Create acceptance criteria
Create functional specifications
Identify delta between legacy and OOTB
Collaborate to design Agile processes
Document Agile processes
Distribute Agile processes
Ensure processes drive consistency
Ensure processes drive efficiency
Ensure processes drive alignment
Review requirements for accuracy
Review requirements for completeness
Review requirements for ambiguity
Ensure story meets Definition of Ready
Provide guidance to junior developers
Provide guidance to junior analysts
Help understand business context
Help understand federal domain constraints
Help understand ServiceNow best practices
Conduct peer reviews of functional designs
Conduct peer reviews of test scripts
Develop detailed process maps
Advise stakeholders on ServiceNow best practices
Steer away from excessive customization
Collaborate with System Architects
Ensure functional designs are technically feasible
Ensure solution designs adhere to federal IT standards
Develop User Acceptance Testing plans
Execute User Acceptance Testing plans
Create UAT test scripts
Coordinate UAT testing sessions
Create federal-grade deliverables
Create Standard Operating Procedures
Create Training Decks
How You'll Work.
Team & Collaboration
Technical development teams; Agile Coach; System Architects; Government stakeholders
Communication Scope
Client workshops; Focus groups; User stories; Functional specifications; Standard operating procedures; Training decks
Process & Methodology
Agile, Scrum
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