Smappee
EV charging
SeniorTechnicalServiceEngineerChargingSolutionsNL
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“Senior Technical Service Engineer Charging Solutions NL at Smappee. Skills: DC charging infrastructure, AC charging infrastructure, EV charging, Technical support. Act as technical expert for DC and AC charging infrastructure. Support commissioning, troubleshooting, and technical interventions”
What You'll Achieve.
Ensure reliable commissioning; Ensure operational excellence of charging solutions; Contribute to structural improvements in service quality; Contribute to structural improvements in operational processes; Contribute to a better planet
Industry & Context.
Troubleshooting; Diagnose issues; Resolve issues; Root-cause analysis
Willing to travel regularly within the Netherlands
What They're Looking For.
Must Have
3 years of hands-on experience with DC and AC charging infrastructure, Technical background in electrical engineering, EV charging, energy systems, industrial automation, or power electronics, Experience with commissioning, field service, or technical operations within EV charging or energy infrastructure, Troubleshooting both hardware and software related issues independently, Communicate clearly with installers, technical partners, and enterprise customers, Work in a structured and autonomous way, Fluent in Dutch, Solid working knowledge of English
Nice to Have
Knowledge of Dutch installation standards and regulations, including NEN1010
What You'll Do.
Act as technical expert for DC and AC charging infrastructure
Support commissioning
and technical interventions
Diagnose and resolve issues related to charging hardware
Coordinate technical escalations with HQ Engineering
Support installers and service partners
Drive root-cause analysis
Contribute to structural improvements
Support warranty handling
Deliver technical training
How You'll Work.
Team & Collaboration
Collaborate openly; Communicate transparently; Coordinate technical escalations with HQ Engineering and Product teams; Support installers and service partners; Knowledge sharing
Communication Scope
Communicate clearly with installers; Communicate clearly with technical partners; Communicate clearly with enterprise customers
Full Job Description
Smappee (Smart Appliance for Energy Efficiency) helps businesses and individuals take control of their energy consumption. Through innovative energy management and EV charging solutions, we make energy efficiency accessible, helping reduce costs and contributing to a more sustainable future. **What does it mean to work at Smappee? ** At Smappee, we take ownership, collaborate openly, and communicate transparently. We stand behind our commitments and aren’t afraid to experiment, challenge ideas, and grow through change. **Position** We are looking for an experienced and hands-on Lead Technical Service Engineer to support the growth of Smappee’s EV charging business in the Netherlands, with a strong focus on DC fast charging infrastructure. In this role, you act as the technical reference point for installers, service partners, and strategic customers, ensuring reliable commissioning, troubleshooting, and operational excellence of our charging solutions. **Responsibilities** * Act as the sole technical expert for DC and AC charging infrastructure projects in the Netherlands. * Support commissioning, troubleshooting, and technical interventions for complex charging installations. * Diagnose and resolve issues related to charging hardware (AC and DC), connectivity, backend communication, and energy systems. * Coordinate technical escalations with HQ Engineering and Product teams. * Support installers and service partners during complex technical cases and interventions. * Drive root-cause analysis and contribute to structural improvements in service quality and operational processes. * Support warranty handling, spare parts coordination, technical training, and knowledge sharing. * Deliver technical training to partners and installers. **Requirements** * You have at least 3 years of hands-on experience with DC and AC charging infrastructure. * You have a strong technical background in electrical engineering, EV charging, energy systems, industrial automation, or power e
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