Airwallex
Fintech
SeniorTechnicalProgramManager,SolutionsStrategy&Programs
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“Senior Technical Program Manager, Solutions Strategy & Programs at Airwallex. Skills: Program management, Solutions strategy, Operating model design, Cross-functional programs. Own strategic programs. Improve Solutions organization operations”
What You'll Achieve.
Scale Solutions organization; Support more customers; Greater consistency; Leverage; Improve delivery speed; Improve customer outcomes; Reduce repetitive work; Improve metrics; Actionable metrics; Well-defined metrics; Clear owners; Follow-up actions; Visible outcomes
Industry & Context.
Sharp thinking; First principles; Complex problems; Problem solving
What They're Looking For.
Must Have
Program management instincts, Operate in technical environments, Move between strategy and execution, Highly organized, Judgment on governance and risk, Communicate clearly
Nice to Have
Technical program management experience, Operations strategy experience, Solutions operations experience, PMO roles experience, B2B SaaS experience, Fintech experience, Fast-paced environment experience, Past consulting experience, Cross-functional problem solving experience, Operating model design experience, Complex program delivery experience, Building reporting mechanisms experience, Scaling operating cadences experience, Backlog management experience, Workflow systems experience, Salesforce operational processes familiarity, Customer delivery realities familiarity, Go-live readiness familiarity, Cross-functional dependencies familiarity, AI-assisted workflows exposure, Internal tools exposure, Builder programs exposure
What You'll Do.
Own strategic programs
Improve Solutions organization operations
Drive Solutions strategic backlog evolution
Turn priorities into initiatives
Improve operating discipline
Define hygiene standards
Define prioritization reviews
Define stale-case handling
Define visibility into workload
Build business rhythms
Partner with regional leads
Define engagement criteria
Operationalize engagement criteria
Define delivery frameworks
Operationalize delivery frameworks
Define handoff thresholds
Operationalize handoff thresholds
Operationalize role clarity
Stand up Feature Builder Program
Manage Feature Builder Program
Move builder work into execution model
Work with DevX partners
Work with Product partners
Work with engineering partners
Improve self-serve support
Improve documentation quality
Improve reusable technical assets
Drive voice-of-customer feedback
Drive product feedback loops
How You'll Work.
Team & Collaboration
Cross-functional programs; Solutions, Product, Commercial; DevX, Operations, Salesforce Ops; Regional leads; DevX, Product, engineering partners; Technical stakeholders; Non-technical stakeholders; Across regions and functions
Communication Scope
Clear communication; Drive alignment
Process & Methodology
Program management, Roadmap planning, Execution plan, Backlog management, Governance
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE ROLE We are looking for a Senior Technical Program Manager to help scale the Solutions organization at Airwallex. This role sits at the intersection of strategy, operations, delivery, and technical enablement. It is designed for someone
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