ADCI
Software Development, Technical Program Management, transportation and logistics
SeniorTechnicalProgramManager,RelayCentral(TTS)
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“Senior Technical Program Manager, Relay Central (TTS) at ADCI. Skills: Technical program management, Cross-functional programs, Roadmap planning, Execution. Lead large-scale technical programs. Drive strategic initiatives”
What You'll Achieve.
Improve carrier success; Uphold quality standards; Uphold reliability standards; Uphold customer trust standards; Deliver measurable business impact; Improve customer outcomes; Improve operational performance
Industry & Context.
Problem-solving; Analytical skills; Attention to detail; Simplify complex problems
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, 3+ years of technical program management experience, Experience managing large-scale cross-functional technical programs, Experience driving roadmap strategy, Experience working with distributed systems, Experience working with scalable software architectures, 5+ years of technical product or program management experience, 7+ years of working directly with engineering teams experience, 3+ years of software development experience, 5+ years of technical program management working directly with software engineering teams experience, Experience managing programs across cross functional teams, Experience building processes, Experience coordinating release schedules
Nice to Have
5+ years of project management disciplines, Experience managing projects across cross functional teams, Experience defining KPI's/SLA's, Experience reporting to senior leadership
What You'll Do.
Lead large-scale technical programs
Drive strategic initiatives
Improve carrier experience
Improve operational efficiency
Improve platform scalability
Partner with engineering teams
Design simple solutions
Design scalable solutions
Design sustainable solutions
Establish execution mechanisms
Establish operational excellence mechanisms
Establish delivery quality mechanisms
Drive roadmap planning
Drive execution tracking
Drive dependency management
Drive release coordination
Work backwards from carrier needs
Work backwards from business needs
Influence product direction
Influence technical direction
Identify risks proactively
Drive alignment across stakeholders
Communicate program status
Communicate trade-offs
Use data-driven decision making
Improve customer outcomes
Improve operational performance
Build culture of ownership
Build culture of continuous improvement
Build culture of high standards
How You'll Work.
Team & Collaboration
Cross-functional programs; Partner organizations; Engineering teams; Product teams; Operations teams; Business stakeholders; Technical stakeholders; Non-technical stakeholders; Senior leadership
Communication Scope
Written communication; Verbal communication; Program status communication; Risk communication; Trade-off communication
Process & Methodology
Roadmap planning, Execution tracking, Dependency management, Release coordination, Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management
Full Job Description
If you are looking for an opportunity to solve deep technical problems and drive large-scale cross-functional initiatives in a fast-paced environment working with smart, passionate engineers and business leaders, this might be the role for you. Within the Transportation Technology and Services organization, Relay Central delivers a seamless, intelligent, and trusted foundation that empowers Amazon’s middle mile carriers to thrive in a fast-moving, complex environment. We believe that great products and experiences should enable carriers to focus on what matters most — safety, reliability, operational excellence, and growing their business with Amazon. Relay Central’s mission is to help carriers succeed while insisting on the highest standards across safety, compliance, trust, and delivery quality. We are building the systems, experiences, and operational mechanisms that simplify complexity, reduce friction, and create confidence for carriers operating within Amazon’s transportation network. By unifying essential capabilities into one cohesive experience, we enable smooth onboarding, effective trip management, trusted operational support, and engaging loyalty experiences. Our vision is to become the trusted control tower for carriers — delivering the right insights, tools, and intelligent experiences that unlock carrier potential and help shape the future of transportation. Our team is actively seeking motivated and multi-talented individuals who are passionate about reinventing and transforming transportation and logistics operations while maintaining a relentless focus on customer trust and operational excellence. As a Senior Technical Program Manager, you will lead complex, cross-functional programs that power the Relay Central platform and carrier experience. You will partner closely with engineering, product, operations, and business stakeholders to deliver scalable solutions that improve carrier success while upholding Amazon’s high bar for quality, reliability
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