Amazon Data Services, Inc.
Cloud Computing
SeniorTechnicalProgramManager,InfrastructureReliabilityandQuality(IRQ)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ) at Amazon Data Services, Inc.. Skills: Infrastructure Reliability, Quality Management, Technical Program Management. Lead end-to-end quality and reliability programs. Orchestrate complex product strategies”
What You'll Achieve.
Ensure team efficiency; Ensure visibility of portfolio efforts; Mitigate risk in AWS fleet; Deliver highest standards for safety; Deliver highest standards for security; Provide infinite capacity; Achieve lowest possible cost
Industry & Context.
Root cause analysis; Identify risks; Identify issues; Identify bottlenecks; Resolve issues
What They're Looking For.
Must Have
7+ years technical program management experience, 7+ years experience in quality, design, or reliability for mechanical products, Bachelor's degree in Mechanical or Electrical engineering, Experience managing programs across cross functional teams, Experience building processes, Experience coordinating release schedules
Nice to Have
5+ years project management disciplines, Experience managing projects across cross functional teams, Experience building sustainable processes, Experience coordinating release schedules, Experience defining KPIs/SLAs, Lean Six Sigma Experience, Experience building and managing program-level dashboards, Experience reporting to senior leadership
What You'll Do.
Lead end-to-end quality and reliability programs
Orchestrate complex product strategies
Own program-level metrics
Own executive reporting
Build compelling cases for leadership
Execute quality and reliability qualification programs
Execute sustaining programs
Understand AWS data center lifecycle
Project manage IRQ Engineering NPD portfolio
Interface with Quality and Reliability Engineering teams
Promote work-product inputs/outputs
Standardize work-product inputs/outputs
Align reliability and quality deliverables
Develop technical reliability evaluation plans
Develop quality evaluation plans
Work with external partners
Facilitate qualification
Own product reliability readiness
Own quality readiness
Own supplier readiness
Estimate budget requirements
Manage project timelines
Report progress bi-weekly
Build program-level metrics
Present program-level metrics
Develop business cases
Align leadership on program management path
Drive internal team members
Remove roadblocks for product qualification
Build end-to-end team processes
Build end-to-end team mechanisms
How You'll Work.
Team & Collaboration
Multi-discipline teams; Cross functional teams; Engineering teams; Purchasing team; Project execution teams; Delivery teams; External partners
Communication Scope
Written communication; Verbal communication; Executive reporting; Presentations
Process & Methodology
Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management, Roadmap planning
Full Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet. As a Senior Technical Program Manager for Quality and Reliability for the Mechanical and Power Generation Products, you should be an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure
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