Amazon Support Services Costa Rica SRL
Project/Program/Product Management--Technical, Technical Program Management, ecp
SeniorTechnicalProgramManager,Ignition,PlatformEngineering
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“Senior Technical Program Manager, Ignition, Platform Engineering at Amazon Support Services Costa Rica SRL. Skills: Technical Program Management, ServiceNow platform, Agile methodologies. Own creation and management of project plan. Partner to translate requirements into executable plans”
Industry & Context.
Root cause analysis; Troubleshooting; Risk mitigation
What They're Looking For.
Must Have
6+ years of project management disciplines, 6+ years of Technical Project Management experience, Proficiency with project management tools, Risk management and delivery tracking capabilities, Manage lifecycle of complex cross-functional software technology initiatives, Familiarity with Agile and Scrum methodologies, Experience managing projects across cross-functional teams, Building sustainable processes, Coordinating release schedules
Nice to Have
Technical acumen, Understand risks caused by technical complexity, Experience managing ServiceNow platform projects, Unblock teams and increase speed of delivery, Process optimization, Experience with AWS services, Cloud-based middleware integrations, PMP, CSM, or equivalent certifications, Experience supporting release management, Troubleshooting production issues in enterprise platforms
What You'll Do.
Own creation and management of project plan
Partner to translate requirements into executable plans
Identify and manage critical path items
Manage cross-team dependencies
Serve as central point of coordination
Facilitate collaboration
Ensure alignment with Program Manager
Deliver timely status updates
Contribute to program-level reporting
Maintain delivery hygiene
Ensure deliverables meet acceptance criteria
Ensure quality standards
Support UAT coordination
Contribute to launch planning
Review project dashboards
Track progress on implementations
Facilitate scrum of scrums
Coordinate release management activities
Ensure deployments are sequenced
Manage risk mitigation strategies
Find creative paths forward
Prepare status update for leadership
Troubleshoot critical path item
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; TPM teams; Engineering teams; Support functions; ServiceNow developers; AWS middleware engineers; Product managers; Senior leadership
Communication Scope
Status updates; Reporting
Process & Methodology
Project planning, Timeline management, Dependency management, Risk management, Budget management, Milestone tracking, Agile, Scrum, Release management, UAT coordination, Launch planning
Full Job Description
We are seeking an experienced Technical Program Manager (TPM) to lead complex ServiceNow platform initiatives within our Ignition. In this role, you will drive the execution of large-scale programs composed of multiple projects that improve how employees access and experience IT services at scale. You will work closely with ServiceNow application developers, system development engineers, product managers, and business stakeholders to deliver scalable solutions including workflows, automations, and integrations on the ServiceNow platform. You will manage critical dependencies across IT and infrastructure teams while ensuring successful delivery of strategic technology solutions that enhance service delivery across the organization. Key job responsibilities • Project Planning & Execution o Own the creation and ongoing management of the project plan (charter, timelines, dependencies, milestones, risks, and budget.) o Partner with the Systems Development Manager, TPMs from other teams and Product Managers in Ignition to translate product requirements and technical estimates into executable plans o Identify and manage critical path items, blockers, and cross-team dependencies • Stakeholder Coordination o Serve as the central point of coordination across Product, TPM, Engineering, and support functions for project delivery o Facilitate collaboration via project standups, milestone checkpoints, and readiness reviews as needed o Ensure alignment with the Program Manager and escalate risks that impact broader delivery timelines or dependencies • Reporting & Communication o Deliver timely and clear status updates to stakeholders, including progress, risks, decisions needed, and mitigation plans o Contribute to program-level reporting by supplying roll-up inputs to the Program Manager o Maintain delivery hygiene through consistent use of reporting tools (e.g., project trackers, SharePoint, dashboards) • Delivery Governance o Ensure that all deliverables meet the defined accept
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