Amazon.com Services LLC
Technology
SeniorTechnicalProgramManager,ElectricalInfrastructureReliability
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“Senior Technical Program Manager, Electrical Infrastructure Reliability at Amazon.com Services LLC. Skills: Electrical Infrastructure Reliability, Failure Investigation, Root Cause Analysis, Programmatic Solutions. Own field failure investigation. Perform root cause analysis”
What You'll Achieve.
Ensure failures don't happen again; Catch failures before impact; Implement corrective actions; Implement preventive actions; Provide leadership visibility
Industry & Context.
Root Cause Analysis; Failure Investigation; Corrective Action Plan; Scalable Programmatic Solution; Failure Pattern Identification; Proactive Failure Detection; Failure Mitigation
Up to 33% travel
What They're Looking For.
Must Have
5+ years technical program management, 7+ years working with engineering teams, 5+ years TPM with software engineering, 5+ years of experience deploying electrical products, Deep understanding of real-world deployment issues, Experience with electrical construction quality management, Experience with commissioning and acceptance testing, Experience with medium-voltage (MV) power distribution, Experience with high-voltage (HV) power distribution
Nice to Have
Master's degree in Electrical Engineering, Master's degree in Mechanical Engineering, Master's degree in Power Engineering, Experience with EV charging infrastructure, Experience with DCFC, Experience with Level 2 charging, Experience with fleet charging, Experience with EVSE hardware, Experience with power electronics, Experience with OCPP, Experience with ISO 15118, NETA certification, NFPA 70E certification
What You'll Do.
Own field failure investigation
Perform root cause analysis
Identify systemic failure patterns
Develop programmatic solutions
Build proactive failure detection programs
Operationalize failure mitigation programs
Leverage telemetry and monitoring data
Drive cross-functional alignment
Implement corrective actions
Implement preventive actions
Develop fleet-wide reliability metrics
Maintain reliability reporting mechanisms
Travel to field sites
Conduct investigations
Validate installations
Audit corrective actions
Build relationships with field teams
Create technical documentation
Maintain technical documentation
Represent reliability perspective
Participate in design reviews
Participate in supplier reviews
Participate in program milestone reviews
How You'll Work.
Team & Collaboration
Cross-functional alignment; Work with Engineering; Work with Construction; Work with Operations; Work with Supply Chain; Work with Quality; Work with suppliers; Work with contractors
Communication Scope
Technical Documentation; Failure Analysis Reports; Specification Change Requests; Programmatic Playbooks
Process & Methodology
Technical Program Management
Full Job Description
We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field, at our sites, investigating real failures on real equipment — and then you will come back and build the programs, processes, and cross-functional mechanisms to make sure those failures don't happen again, or that we catch them before they impact operations. You will serve as the critical link between what happens at the site and what changes in our designs, specifications, supplier quality requirements, construction standards, commissioning procedures, and monitoring systems. You will be the person who translates a charred connector, a tripped breaker, or a premature equipment degradation into a root cause analysis, a corrective action plan, and a scalable programmatic solution. This role requires a seasoned engineer with hands-on experience deploying electrical products and infrastructure in field environments. You must deeply understand the types of issues that arise in real-world deployments — from construction and installation defects (improper torque, incorrect phasing, inadequate grounding, thermal management failures) to equipment quality and reliability issues (infant mortality, component derating, firmware defects, environmental exposure degradation). You need to have seen these problems firsthand and know how to systematically prevent them. You will work cross-functionally with Engineering, Construction, Operations, Supply Chain, Quality, and our equipment suppliers and contractors. You will travel to sites to perform investigations, validate corrective actions, and build relationships with the field teams who are your eyes and ears every day. Key job responsibilities - Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transfor
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