Amazon.com Services LLC

Technology

SeniorTechnicalProgramManager,ElectricalInfrastructureReliability

$149–201k Bellevue, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Technical Program Manager, Electrical Infrastructure Reliability at Amazon.com Services LLC. Skills: Electrical Infrastructure Reliability, Failure Investigation, Root Cause Analysis, Programmatic Solutions. Own field failure investigation. Perform root cause analysis”

What You'll Achieve.

Ensure failures don't happen again; Catch failures before impact; Implement corrective actions; Implement preventive actions; Provide leadership visibility

Industry & Context.

Technology
Problems you'll solve

Root Cause Analysis; Failure Investigation; Corrective Action Plan; Scalable Programmatic Solution; Failure Pattern Identification; Proactive Failure Detection; Failure Mitigation

Eligibility Requirements

Up to 33% travel

What They're Looking For.

Must Have

5+ years technical program management, 7+ years working with engineering teams, 5+ years TPM with software engineering, 5+ years of experience deploying electrical products, Deep understanding of real-world deployment issues, Experience with electrical construction quality management, Experience with commissioning and acceptance testing, Experience with medium-voltage (MV) power distribution, Experience with high-voltage (HV) power distribution

Nice to Have

Master's degree in Electrical Engineering, Master's degree in Mechanical Engineering, Master's degree in Power Engineering, Experience with EV charging infrastructure, Experience with DCFC, Experience with Level 2 charging, Experience with fleet charging, Experience with EVSE hardware, Experience with power electronics, Experience with OCPP, Experience with ISO 15118, NETA certification, NFPA 70E certification

What You'll Do.

Own field failure investigation

Perform root cause analysis

Identify systemic failure patterns

Develop programmatic solutions

Build proactive failure detection programs

Operationalize failure mitigation programs

Leverage telemetry and monitoring data

Drive cross-functional alignment

Implement corrective actions

Implement preventive actions

Develop fleet-wide reliability metrics

Maintain reliability reporting mechanisms

Travel to field sites

Conduct investigations

Validate installations

Audit corrective actions

Build relationships with field teams

Create technical documentation

Maintain technical documentation

Represent reliability perspective

Participate in design reviews

Participate in supplier reviews

Participate in program milestone reviews

How You'll Work.

Team & Collaboration

Cross-functional alignment; Work with Engineering; Work with Construction; Work with Operations; Work with Supply Chain; Work with Quality; Work with suppliers; Work with contractors

Communication Scope

Technical Documentation; Failure Analysis Reports; Specification Change Requests; Programmatic Playbooks

Process & Methodology

Technical Program Management

Full Job Description

We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field, at our sites, investigating real failures on real equipment — and then you will come back and build the programs, processes, and cross-functional mechanisms to make sure those failures don't happen again, or that we catch them before they impact operations. You will serve as the critical link between what happens at the site and what changes in our designs, specifications, supplier quality requirements, construction standards, commissioning procedures, and monitoring systems. You will be the person who translates a charred connector, a tripped breaker, or a premature equipment degradation into a root cause analysis, a corrective action plan, and a scalable programmatic solution. This role requires a seasoned engineer with hands-on experience deploying electrical products and infrastructure in field environments. You must deeply understand the types of issues that arise in real-world deployments — from construction and installation defects (improper torque, incorrect phasing, inadequate grounding, thermal management failures) to equipment quality and reliability issues (infant mortality, component derating, firmware defects, environmental exposure degradation). You need to have seen these problems firsthand and know how to systematically prevent them. You will work cross-functionally with Engineering, Construction, Operations, Supply Chain, Quality, and our equipment suppliers and contractors. You will travel to sites to perform investigations, validate corrective actions, and build relationships with the field teams who are your eyes and ears every day. Key job responsibilities - Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transfor

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