Gates Foundation
nonprofit
SeniorTechnicalProgramManager
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“Senior Technical Program Manager at Gates Foundation. Skills: Technical Program Management, AV Experiences, Collaboration Services. Provide oversight of AV-enabled collaboration experience. Identify gaps in collaboration experience”
What You'll Achieve.
deliver seamless onsite, hybrid, virtual, and event experiences; enable employees and partners to collaborate effectively; deliver AV and collaboration capabilities at scale; ensure work is driven with clear ownership, governance, and measurable outcomes; ensure that collaboration environments are reliable, inclusive, accessible, and easy to use; define, manage, and continuously improve equitable standards; improve quality, usability, accessibility, reliability, and security consistency; support high-quality onsite, hybrid, virtual, and event experiences; balance business priorities, staff needs, regional requirements, equitable access, and operational sustainability; support delivery, service quality, roadmap execution, major incidents, lifecycle planning, and continuous improvement; ensure consistent, scalable, secure, and high-quality global experience; clearly articulate priorities, progress, risks, tradeoffs, and required decisions; enable consistent, high-quality use of AV and collaboration technologies; improve the foundation’s collaboration experience
Industry & Context.
translate business needs into actionable delivery plans; bring clarity to competing priorities; find opportunities for improvement; problem management; major incident coordination
International travel is required, required to be onsite at least 50% of the time, unrestricted work authorization in the country where this position is located, background check
What They're Looking For.
Must Have
Bachelor's degree, 5+ years of proven experience in technical program management, project management, service management, workplace technology, AV, or IT, Experience leading cross-functional programs across operations and engineering teams, Solid understanding of enterprise AV and collaboration technologies, including room systems, hybrid meeting environments, conferencing platforms, Microsoft Teams, and related collaboration tools, Experience running program budgets, timelines, scope, risks, dependencies, prioritization, resource planning, and delivery across multiple concurrent workstreams, Ability to navigate ambiguity, influence without authority, build consensus, and establish trust across diverse stakeholder groups, Experience delivering staff-centered solutions and improving service quality, adoption, usability, reliability, and operational excellence, Ability to travel internationally as needed
Nice to Have
supporting event production, large-scale meetings, executive-facing environments, global technology standards, AI-enabled collaboration capabilities, agile delivery, change management, continuous improvement practices
What You'll Do.
Provide oversight of AV-enabled collaboration experience
Identify gaps in collaboration experience
and lead AV service strategy
Lead planning and delivery of AV programs
Coordinate with external vendors
Provide strategic oversight for AV technology ecosystem
Engage executives and cross-functional stakeholders
Develop clear strategy materials
Develop change management and adoption plans
Monitor service health
Lead or support problem management
How You'll Work.
Team & Collaboration
Partner across Operation teams; Partnering closely with AV engineering, IT, Facilities, Space Planning, Communications, Events, regional offices, and external vendors; Build trust with a diverse set of stakeholders; Serve as a trusted connection point between business needs and technical delivery; Engage Executives and Cross-Functional Stakeholders
Communication Scope
executive-ready communication skills; executive-ready materials; translate technical concepts
Process & Methodology
program rigor, handle budgets, timelines, project plans, prioritization, resource allocation, risks, dependencies, stakeholder alignment, delivery plans, clear ownership, governance, measurable outcomes, program budgets, resource planning, multiple concurrent workstreams
Full Job Description
**The Foundation** We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally. **The Team** We are looking for a Senior Technical Program Manager (Sr. TPM) to join the Global Technology Operations (GTO) Team. Our team's mission is to deliver the core technology capabilities for the foundation through innovation paired with operational excellence. We aspire to be dynamic, collaborative, technology leaders enabling mission impact with the highest standards of integrity. The Senior Technical Program Manager is focused on the strategy, design, and implementation of productivity and collaboration services that enable us to support the foundation in achieving its goals. **Your Role ** As a Technical Program Manager supporting AV Experiences and Collaboration Services, you will provide structure, continuity, and trusted leadership across the foundation’s global collaboration technology ecosystem. You will deliver seamless onsite, hybrid, virtual, and event experiences that enable employees and partners to collaborate effectively across countries, regions, and functional areas. At its core, this role is accountable for the program rigor required to deliver AV and collaboration capabilities at scale. You will handle budgets, timelines, project plans, prioritization, resource al
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