Five9
Technology
SeniorTechnicalProductManagerScaleToolsforImplementationPartners
“Senior Technical Product Manager - Scale Tools for Implementation Partners at Five9. Skills: Product strategy, Roadmap development, Developer tooling, Partner tooling. Own partner tooling roadmap. Define partner experience layer”
What You'll Achieve.
Reductions in partner delivery cost; Reductions in partner cycle time
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Shipped tooling for external technical users, Experience in partner or developer portal product, Experience defining information architecture, Experience defining access control model, Experience defining content governance framework, Experience defining self-service workflow design, Experience with cloud-native platform concepts, Track record managing matrix relationships, Experience running discovery sessions, Experience presenting roadmaps, Experience navigating organizational complexity, Experience defining requirements for health dashboards, Experience defining alert webhook specifications, Experience defining SLA reporting APIs, Experience defining and owning product metrics, Experience writing technical specifications
Nice to Have
Advanced degree in engineering, Advanced degree in business discipline, Understanding of contact center applications, Understanding of unified communications applications, Understanding of collaboration applications
What You'll Do.
Own partner tooling roadmap
Define partner experience layer
Evolve partner tooling capabilities
Make tooling future ready
Define information architecture
Define access control model
Define content governance framework
Define self-service workflow design
Run discovery sessions
Navigate organizational complexity
Define requirements for dashboards
Define alert webhook specifications
Define SLA reporting APIs
Define and own product metrics
Instrument feature for measurement
Write technical specifications
How You'll Work.
Team & Collaboration
Cross-functional teams; Matrix relationships
Communication Scope
Interpersonal skills; Executive presentations
Process & Methodology
Roadmap ownership, Prioritization
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