Aledade
Healthcare Technology
SeniorTechnicalProductManager(PracticeNexus)
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“Senior Technical Product Manager (Practice Nexus) at Aledade. Skills: Product ownership, Roadmapping, Stakeholder management. Own vision, roadmap, execution for Practice Nexus/MyPractice. Define problem space, constraints, success metrics”
What You'll Achieve.
Improve resolution quality; Improve time-to-resolution; Faster enablement; More efficient enablement; Deliver maximum value; Minimize risk
Industry & Context.
Root cause analysis; Data-driven decision making; Troubleshooting
Sitting for prolonged periods, Extensive computer use
What They're Looking For.
Must Have
8+ years product management experience, 5+ years technical or platform product role, Experience owning complex internal tools, Experience with software development lifecycle, Experience with Agile/Scrum, Proven ability to work across multiple domain areas, Analytical skills using data, Excellent organizational skills, Excellent communication skills, Product development in healthcare technology, Basic understanding of healthcare administrative workflows
Nice to Have
Prior experience with Cloud Couch, Experience working on practice- or provider-facing tools, Intermediate understanding of EHR data integration, Familiarity with claims datasets, Comfort working with SQL, Experience designing and executing structured experiments
What You'll Do.
execution for Practice Nexus/MyPractice
Advocate for product vision
Optimize live workflows
Lead product strategy for Cloud Couch initiative
Design end-to-end experience
Collaborate with Support
Define implementation workflows
Ensure Cloud Couch can scale
Develop deep understanding of requirements
Translate discovery into problem statements
Translate discovery into solution hypotheses
Translate discovery into MVPs
Write detailed user stories
Develop short- and long-term roadmaps
Sequence work with tech leads
Refine scope with engineering managers
Ensure alignment between architecture and product
Maintain feedback loops with stakeholder teams
Define and track success metrics
Leverage operational and experience metrics
Ensure data models support product decisions
Ensure reporting supports product decisions
Ensure monitoring supports product decisions
Ensure high-quality releases
Manage rollout strategies
Manage change management
Create documentation for users
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Technical and non-technical stakeholders; Business owners; Support teams; Operations teams; Engineering teams; Analytics teams; BI/Analytics teams; Data engineering teams; Tech leads; Engineering managers; App charter zones; Implementation teams
Communication Scope
Synthesize technical details; Synthesize operational details; Clear narratives; Documentation; Decision records
Process & Methodology
Roadmapping, Agile/Scrum, MVP definition, Scope refinement, Prioritization
Full Job Description
## Primary Duties Product ownership for Practice Nexus and MyPractice Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting. Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders. Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate. Customer Service initiative leadership Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice). Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement. Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed. Deep discovery, solution design, and execution Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support). Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk. Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria. Roadmapping, delivery, and stakeholder alignment Develop short- and long-term roadmaps that deliv
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