Aledade
Healthcare
SeniorTechnicalProductManager(AgenticCRM)
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“Senior Technical Product Manager (Agentic CRM) at Aledade. Skills: Product Management, Salesforce, AI Solutions. Oversee Aledade’s Salesforce platform. Develop Aledade’s Salesforce platform”
What You'll Achieve.
Enhance user experience; Drive business value; Deliver maximum value; Minimize risk
Industry & Context.
Problem-solving
Sitting for prolonged periods, Extensive computer use, Occasional walking, Occasional lifting
What They're Looking For.
Must Have
8+ years product management experience, Product management in technology, Product management in technology-enabled services, Product management in SaaS product, Product manager in Salesforce, Salesforce Sales Cloud experience, Salesforce Service Cloud experience, Salesforce Marketing Cloud experience, Other Salesforce solutions experience, Bachelor's degree or equivalent work experience
Nice to Have
Deep understanding of Salesforce platform, Designing AI solutions within Salesforce, Deploying AI solutions within Salesforce, Optimizing AI solutions within Salesforce, Designing agentic solutions within Salesforce, Deploying agentic solutions within Salesforce, Optimizing agentic solutions within Salesforce, Familiarity with end-to-end customer lifecycle, Identify operational friction points, Deploy intelligent automation, Design Salesforce product enhancements, Design Salesforce product features, Experience working with software engineers, Experience working with designers, Experience working with technical teams, Experience with software development lifecycle, Experience with software development methodologies, Experience with Agile / Scrum teams
What You'll Do.
Oversee Aledade’s Salesforce platform
Develop Aledade’s Salesforce platform
Manage Aledade’s Salesforce platform
Implement AI solutions
Implement agentic solutions
Empower customer-facing teams
Partner with CRM engineering team
Transform AI capabilities into features
Craft long-term vision for Salesforce
Execute long-term vision for Salesforce
Collect feedback from business owners
Gather requirements from business owners
Serve as interface with tech partners
Serve as interface with analytics partners
Deliver high-quality solutions
Ensure platform aligns with business objectives
Enhance internal user experience
Cultivate shared vision for CRM ecosystem
Develop alignment on constraints
Develop alignment on priorities
Develop alignment on ideal end state
Articulate CRM ecosystem perspective
Advocate for CRM ecosystem perspective
Optimize user workflows
Optimize user capabilities
Incorporate user feedback
Understand requirements
Perform solution design
Use data to test hypotheses
Support teams throughout execution
Write detailed user stories
Capture business rationale
Capture success criteria
Define measurable outcomes
Develop short-term roadmaps
Develop long-term roadmaps
Deliver maximum value
Assume ongoing iteration
How You'll Work.
Team & Collaboration
Cross-functional teams; CRM engineering team; Tech partners; Analytics partners; Business owners; Internal teams; End users; Software engineers; Designers; Technical teams
Communication Scope
Problem-solving; Subject matter expertise
Process & Methodology
Roadmap planning, Agile, Scrum
Full Job Description
## Description As a Senior Technical Product Manager, you will be a key member of the team responsible for the strategic oversight, development, and management of Aledade’s Salesforce platform. You will focus specifically on implementation of AI and agentic solutions that empower our customer-facing operational teams, spanning Marketing, Sales, Implementation, and Customer Success. You will partner deeply with the CRM engineering team to transform raw AI capabilities into robust, scalable platform features. This role involves crafting and executing the long-term vision for Aledade’s implementation of Salesforce, collecting feedback and gathering requirements from strategic business owners, and serving as the interface with tech and analytics partners to deliver high-quality solutions with the ability to scale. The Senior Technical Product Manager is responsible for ensuring that the platform aligns with Aledade’s business objectives, while using extensive Salesforce knowledge and best practices to enhance our internal user experience and drive business value. ## Primary Duties Partner with business owners to cultivate a shared vision for Aledade’s CRM ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. Ongoing optimization of user workflows and capabilities, including monitoring of key metrics & incorporation of user feedback Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution. Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes. Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration. ## Minimum Qualifications 8+ years of product management experience in technology,
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