Amazon
Design, Technical Account Management, Cloud Computing
SeniorTechnicalProcessSpecialist,TechServices(Books)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Process Specialist, Tech Services (Books) at Amazon. Skills: Process management, Quality assurance, Stakeholder communication. Define solutions and SOPs. Own and prioritize daily work allocation”
What You'll Achieve.
Meet SL; Improve quality for customers
Industry & Context.
Solving complicated problems; Deep diving; Analytical skills
Available to work evenings and weekends
What They're Looking For.
Must Have
Experience communicating with senior leadership, 2+ years relevant work experience, Available to work evenings and weekends
Nice to Have
Have a current US Visa, Ability to travel to the US, Education or experience with printing, Demonstrated ability to work independently, Analytical skills, Aptitude for quickly learning new systems, Excellent attention to detail, Quality control
What You'll Do.
Define solutions and SOPs
Own and prioritize daily work allocation
Communicate risks proactively
Perform defect analysis
Manage file review teams
Conduct performance audits
Own cross-functional projects
Use data to drive decisions
Make decisions that impact user experience
Communicate with stakeholders
Define new risks and roadblocks
Meet individual team-bound metrics
Influence cross-functional stakeholder metrics
How You'll Work.
Team & Collaboration
Cross-functional projects; Internal teams; Stakeholders
Communication Scope
Communicate with stakeholders; Educate stakeholders; Influence stakeholders
Process & Methodology
Cross-functional projects
Full Job Description
At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Technical Process Specialist plays a critical role in ensuring the quality of digital print assets prior to production; as well as supporting internal teams in researching, resolving, and improving processes for file ingestion and printing/manufacturing. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with data, process excellence, sharing technical knowledge with others and effectively communicate with stakeholders. We offer a challenging, stimulating work environment where individuals have the ability to make an immediate impact on improving quality for our customers. Key job responsibilities • Define solutions and SOPs when met with ambiguity • Own and prioritize daily work allocation based on business needs to meet SL and communicate risks proactively • Defect analysis with complex deep diving • Manage file review teams, provide training, coaching and conduct performance audits • Own cross-functional projects or elements of programs that cut waste or improve experience • Use data to drive decisions • Make decisions that impact user experience at scale • Communicate with stakeholders with intent to educate and influence • Define new risks and roadblocks within ambiguous problems • Meet individual team-bound metrics, while also influencing cross-functional stakeholder metrics • Available to work evenings and weekends as needed Basic Qualifications: - Experience communicating effectively with senior leadership - BA/BS (preferably in a graphics or printing-related field) - Experience with Adobe Acrobat Pro, PitStop and Quite Imposing - 2+ years relevant work experience in printing, publishing or other graphics related field - Available to work evenings and weekends as needed Pr
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