Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Design, alexa and amazon devices
SeniorTechnicalOperationsProgramManager,Devices&ServicesExperienceDesign
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“Senior Technical Operations Program Manager, Devices & Services Experience Design at Amazon.com Services LLC. Skills: Program management, Tool operations, Cross-functional coordination. Develop tool strategy, roadmap, governance. Manage tool lifecycle and vendor relationships”
What You'll Achieve.
Scale tooling operations; Stabilize tooling operations; Optimize software spend; Ensure compliance
Industry & Context.
Troubleshooting; Debugging; Analytical skills
What They're Looking For.
Must Have
6+ years cross functional tech/non-tech experience, 6+ years cross functional project delivery, 6+ years program management experience, Define and execute program requirements, Contribute to engineering discussions, Technical support experience, Troubleshoot and debug technical systems, Analytical skills, Attention to detail, Effective communication abilities, Manage system integration across tools, Workflow experience, API experience, Automation experience
Nice to Have
Manage, analyze, communicate results to leadership, Work cross functionally across teams, Knowledge of cloud computing, Knowledge of IT infrastructure, Knowledge of programming languages, Work with fast-moving teams, Drive innovative solutions, 6+ years change management experience, Knowledge of compliance standards, Knowledge of security standards
What You'll Do.
Develop tool strategy
Manage tool lifecycle and vendor relationships
Ensure compliance with Amazon policies
Drive tooling operations and support
Optimize software spend and compliance
Maintain standard operating procedures
Lead training initiatives and knowledge sharing
Define device management strategy
Manage device storage
How You'll Work.
Team & Collaboration
Partner with DXD cross-functional teams; Work with cross-organizational partners; Manage communications across levels; Train teams on program; Communicate program impact; Manage escalations
Communication Scope
Communicate program impact; Manage escalations
Process & Methodology
Program management, Project delivery, Roadmap planning, Governance framework
Full Job Description
The Senior Technical Operations Program Manager will be part of the Devices & Services Experience Design (DXD) Operations team, supporting and managing studio-wide software, tools, and devices for our 300+ person design organization. This role will partner closely with multiple DXD cross-functional teams—including UX Design, Industrial Design, Packaging, Research, Model Shop, AI Systems, Design Program Management, and Design Technologists—to define strategy, operationalize, stabilize, and scale the tooling operations that underpin the day-to-day efforts of the studio. This role combines program management expertise with technical backend infrastructure oversight. This role will work with cross-organizational partners to define, roll out, execute, and measure this program. To be successful, this person will need to bring stakeholders along to gain their buy-in and support. You will need to manage communications across levels and organizations within Amazon to train teams on how the program works, communicate the program's impact, and manage escalations when design is at risk. Candidates should exhibit leadership, high judgment, the ability to influence, and effective organizational and communication skills. This position requires both strategic thinking for long-term tool planning and tactical execution for day-to-day administration and support. Key job responsibilities Develop and maintain a comprehensive tool strategy, roadmap, and governance framework to align with organizational needs, including tool selection, standardization, and continuous improvement initiatives to help scale, prioritize, and manage program operations across the studio. Manage the complete tool lifecycle and vendor relationships from evaluation and third-party vendor onboarding through provisioning, renewals, and budget forecasting, while maintaining inventory of all licenses and subscriptions. Partner with legal, procurement, and security teams to ensure compliance with Amazon-wide policies,
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