Appodeal
mobile app monetization
SeniorTechnicalOperationsEngineer(part-time)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Operations Engineer (part-time) at Appodeal. Skills: Technical Operations, Client Communication, AI and Automation. Own complex technical support operations. Act as primary escalation point”
What You'll Achieve.
improve monetization performance; improve technical stability; improve retention; improve testing quality; improve creative performance; improve operational scalability; improve support efficiency; improve investigation quality; reduce manual workload; improve resolution speed; improve retention client experience; improve support scalability; improve internal efficiency
Industry & Context.
Solving Exciting Challenges; tackle complex problems; technical troubleshooting; deep troubleshooting; root cause analysis; investigation quality; troubleshooting workflows; debugging and investigation skills
What They're Looking For.
Must Have
4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles, Advanced English communication skills (written and spoken), experience troubleshooting mobile SDK integrations and technical issues in production environments, Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations, Experience handling technical escalations and communicating directly with external clients, debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows, Ability to provide clear root cause analysis and actionable technical recommendations, ownership, prioritization, and escalation management skills, Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar, Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency, Comfortable working independently in fast-moving and ambiguous environments
Nice to Have
Experience working with ad monetization and mediation platforms, Experience supporting retention or enterprise-level partners, Experience building support automations, internal tools, or AI-assisted workflows, Familiarity with mobile attribution and analytics platforms, Experience collaborating closely with Product, QA, Engineering, and UA teams, Understanding of mobile game publishing, live operations, or release workflows, Experience improving support processes, documentation, and operational standards, Basic scripting or automation skills
What You'll Do.
Own complex technical support operations
Act as primary escalation point
integration investigations
Perform deep troubleshooting
Provide clear root cause analysis
Drive escalated retention client issues
Identify blockers early
Communicate directly with retention partners
technically accurate updates
Maintain high responsiveness and ownership
Implement AI workflows
Automate repetitive support operations
Improve troubleshooting workflows
Identify operational bottlenecks
Build scalable support processes
Improve prioritization and response workflows
Create and maintain internal documentation
Collaborate with Product
How You'll Work.
Team & Collaboration
Collaborate with Product, QA, and Engineering teams; Collaborate with Product, QA, Engineering, and UA teams
Communication Scope
Advanced English communication skills (written and spoken); client communication; client-ready updates
Process & Methodology
ownership, prioritization, escalation management
Full Job Description
Appodeal is a dynamic US-based product company with a truly global presence. We have offices in Warsaw, Barcelona and Parkland (FL), along with remote team members located around the world. Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space. Why Appodeal? At Appodeal, we’re more than just a company—we’re a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses! We take pride in our cutting-edge product and our internationally dispersed team of talented professionals. Here’s what we value, and what we hope you do too: Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers. Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry. Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors. Enjoying the Journey: We believe in having fun while working toward our goals. Appodeal Accelerator is a fast-growing division of Appodeal focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support. We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models. We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability. Beyond publishing support, we also work deeply with Appodeal’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting. We operate as a lean, high-impact team where owners
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