U. S. Bank
Financial Services
SeniorTechnicalL2Analyst–SpendManagement
“Senior Technical L2 Analyst – Spend Management at U. S. Bank. Skills: Technical ownership, Deep technical investigation, Root cause analysis, Platform health. Serve as technical owner for complex Tier 2 issues. Assess severity, scope, and blast radius”
What You'll Achieve.
Drive durable resolutions; Improve system reliability; Reduce repeat incidents; Reduce time-to-resolution; Improve support confidence
Industry & Context.
Independently investigate complex issues; Identify failure modes; Distinguish between issue types; Propose corrective actions
E-Verify program participation, Background checks
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, 10 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications
Nice to Have
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience, 6–8 years of experience in technical support, platform operations, SRE, or systems analysis roles, experience troubleshooting distributed systems, APIs, data integrations, and SaaS platforms, Ability to read and reason about technical artifacts (logs, payloads, schemas, workflows), Proven experience working directly with engineering teams during issue investigation and resolution, Experience supporting financial systems, payments, card platforms, or regulated environments, Familiarity with cloud-based architectures, observability tools, and incident management practices, Experience supporting integrations with accounting platforms (e. g. , QuickBooks, Xero, Sage) or third-party vendors, documentation skills with the ability to translate complex technical issues for non-technical audiences
What You'll Do.
Serve as technical owner for complex Tier 2 issues
Investigate complex issues across systems
Analyze logs and system behavior
Lead root cause analysis
Identify platform risk patterns
Author and maintain technical documentation
Raise technical maturity of support
How You'll Work.
Team & Collaboration
Partner with Engineering to drive resolutions; Coordinate with Engineering, Product, Risk, and Support teams; Act as technical partner to Engineering during incident response; Communicate with Support, Product, and Engineering during escalations
Communication Scope
Communicate clearly; Produce concise, technical summaries; Escalate material risks
Process & Methodology
Ensure issues are tracked end-to-end
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