SeniorTechnicalExecutive

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Position Details:** **Designation:** Senior Engineering Executive / Senior Technical Executive **Location:** Bengaluru **Educational Qualification:** BTech or Diploma in Engineering **Experience Required:** 5-6 years in facilities management **Shift Schedule:** Rotational shifts, 6 days per week **Job Overview** The Senior Engineering Executive will manage global facility operations, handle critical incidents, and ensure seamless service delivery across multiple international locations. This role requires strong technical aptitude, excellent communication skills, and a customer-centric approach to facilities management. **Key Responsibilities** **1\. Incident Management** * Handle incidents and work orders for critical systems globally within SLA requirements using incident management software * Provide timely updates, follow-ups, and escalations to stakeholders * Prepare detailed post-incident reports with root cause analysis for business-impacting events * Communicate proactively on incidents nearing closure SLA * Prepare and share monthly open incident status reports with stakeholders **2\. Facilities Helpdesk Operations** * Manage global facilities service requests through D365/CFS tools * Receive, log, and document complete details of all service requests * Assign requests with appropriate service level hierarchy and dispatch to relevant departments * Coordinate with assignees, monitor response times, a