Johnson Controls
Building Technologies
SeniorTechnicalEngineerContactCenter
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Engineer Contact Center at Johnson Controls. Skills: Contact Center Technology Design and Engineering, Nice CXone suite, troubleshooting contact center call flows. deliver new technologies enabling our Contact Centers. Work on a team engaging in technical exploration, innovation, design, and support of Nice Contact Center”
What You'll Achieve.
deliver new technologies enabling our Contact Centers to save lives
Industry & Context.
Curiosity and an interest in problem solving; proposing solutions and alternatives to solve incidents and service requests; advanced troubleshooting skills to troubleshoot root cause and remediate
What They're Looking For.
Must Have
5+ years’ experience in Contact Center Technology Design and Engineering, 2-4 years’ experience with Nice CXone suite, 5 years + experience in troubleshooting contact center call flows, Curiosity and an interest in problem solving, Ability to communicate with a diverse audience in Spanish and English, Ability to establish relationships with resources who report to different managers
What You'll Do.
deliver new technologies enabling our Contact Centers
Work on a team engaging in technical exploration
and support of Nice Contact Center
Enjoy technical discussions within the team proposing solutions and alternatives to solve incidents and service requests
Use advanced troubleshooting skills to troubleshoot root cause and remediate
Make technology understandable to non-technology partners
How You'll Work.
Team & Collaboration
Work on a team engaging in technical exploration, innovation, design, and support of Nice Contact Center; Enjoy technical discussions within the team proposing solutions and alternatives to solve incidents and service requests; Build healthy relationships with our business partners; Be an inclusive, supportive teammate; Ability to establish relationships with resources who report to different managers
Communication Scope
Great English and Spanish communications skills; Ability to communicate with a diverse audience in Spanish and English; Make technology understandable to non-technology partners
Full Job Description
**Johnson Controls** is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a **Senior Technical Engineer Contact Center.** **What You will do** Are you looking for a role where you can make a different in the business & world? This role will deliver new technologies enabling our Contact Centers to save lives! Which technologies? We have deployed the Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver the future of Global Contact Centers. You’re experienced but you haven’t supported all of these products before? Don’t worry! Bring what you’ve got and learn the rest with us! **How you will do it** * Work on a team engaging in technical exploration, innovation, design, and support of Nice Contact Center * Enjoy technical discussions within the team proposing solutions and alternatives to solve incidents and service requests * Build healthy relationships with our business partners * Use advanced troubleshooting skills to troubleshoot root cause and remediate * Make technology understandable to non-technology partners * Be an inclusive, supportive teammate * Great English and Spanish communications skills * This is a highly _technical_ role – it is not appropriate for project managers, sales engineers, or contact center supervisors/agents **What we look for** **Required** * 5+ years’ experience in Contact Center Technology Design and Engineering * 2-4 years’ experience with Nice CXone suite * 5 years + experience in troubleshooting contact center call flows * Curiosity and
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