Vercel
SeniorTechnicalEngagementManager
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“Senior Technical Engagement Manager at Vercel. Skills: technical delivery leadership, customer outcomes, post-sales delivery, account expansion, professional services maturity. Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints. Work backwards from customer business and technical outcomes to define success criteria and delivery plans”
What You'll Achieve.
driving customer outcomes; providing technical and operational leadership on post-sales delivery of Professional Services within customer engagements; ensure the delivery of outcomes that align with customer business and technical goals; identification and scoping of potential future work within accounts; growth and maturity of Vercel’s Professional Services; building new education, migration, and development offerings; enhance delivery capabilities; ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints; define success criteria and delivery plans; ensure seamless execution; ensure successful delivery; fostering relationships and ensuring satisfaction; account expansion; customer success and satisfaction; deliver results
Industry & Context.
identify risks, and implement mitigation strategies to ensure successful delivery
Occasional travel may be required, If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote.
What They're Looking For.
Must Have
7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects, Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks, Proven track record of leading both post-sales delivery engagements as well as account expansion efforts, ensuring customer success and satisfaction, Excel at managing cross-functional teams and stakeholders, balancing competing priorities to deliver results, Experience working with cloud platforms and DevOps practices
Nice to Have
Experience with Vercel’s platform or similar edge computing and frontend cloud platforms, Familiarity with agile methodologies and project management tools like Jira or Asana, A background in software development or engineering, enabling you to deeply understand technical challenges and solutions, Experience working in a fast-paced, high-growth SaaS or technology company, Direct experience with regulated industry customers and/or Enterprise customers
What You'll Do.
Act as the technical delivery leader for Professional Services engagements
ensuring customer outcomes are achieved within scope
and resource constraints
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams
including internal and external stakeholders
to ensure seamless execution
Monitor project health
and implement mitigation strategies to ensure successful delivery
Serve as the primary point of contact for customers
fostering relationships and ensuring satisfaction
Identify and coordinate technical pursuits
and estimating effort for migration programs as part of account expansion
Develop customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities
Support Vercel engineers when presenting technical solutions to customers
addressing their business and technical challenges
Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions
Contribute to the development of new service offerings
leveraging customer insights and industry trends
Help mature Vercel’s Professional Services delivery capabilities by defining best practices
Help drive partner attachment and engagement on shared customers
Mentor and guide team members to enhance their delivery expertise
Collaborate with internal teams to refine processes and develop tools for improved efficiency and scalability
How You'll Work.
Team & Collaboration
Collaborate closely with the account team; Manage cross-functional delivery teams, including internal and external stakeholders; Collaborate with sales and solutions engineering teams; Collaborate with internal teams
Communication Scope
communicator, capable of translating technical concepts into business value for customers and internal teams
Process & Methodology
managing cross-functional teams and stakeholders, balancing competing priorities to deliver results, project management tools like Jira or Asana
Full Job Description
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: As a Technical Engagement Manager at Vercel, you will play a pivotal role in driving customer outcomes by providing technical and operational leadership on post-sales delivery of Professional Services within customer engagements. You will collaborate closely with the account team to ensure the delivery of outcomes that align with customer business and technical goals while assisting in identification and scoping of potential future work within accounts. This role also contributes to the growth and maturity of Vercel’s Professional Services, helping build new education, migration, and development offerings and enhance delivery capabilities. This role is fully remote and will report to the Global Head of Professional Services. Occasional travel may be required. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. Post-Sales Technical Delivery Leadership (75%) Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints. Work backwards from customer business and technical outcomes to define success criteria and delivery plans. Manage cross-functional delivery teams,
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