Honeycomb.io
SeniorTechnicalCustomerSuccessManager
“Senior Technical Customer Success Manager at Honeycomb.io. Skills: Customer Success, Technical Account Management, observability. Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb. Own the post-sales relationship for a portfolio of accounts”
What You'll Achieve.
drive adoption, retention, and advocacy
Industry & Context.
cannot currently sponsor or support visa transfers, all persons hired will be required to verify identity and eligibility to work
What They're Looking For.
Must Have
5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments, Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders, Experience working with Enterprise customers in complex, cross-functional environments, communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa, Organized, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care, Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement, Experience in observability, APM, monitoring, or DevOps platforms
Nice to Have
Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics), Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)
What You'll Do.
Serve as a trusted advisor for a portfolio of strategic and enterprise customers
helping them realize business value from their investment in Honeycomb
Own the post-sales relationship for a portfolio of accounts
Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities
Build and grow relationships with senior stakeholders
and executive sponsors to drive adoption
Lead and continuously improve customer lifecycle programs - onboarding
stakeholder engagement
Identify repeatable success patterns and scale best practices across the customer base
helping codify strategic motions for use by the broader team
Represent the voice of the customer to Product
and GTM teams to influence roadmap and prioritization
Contribute to high-quality customer-facing content such as trainings
making complex topics accessible to a broad audience
Stay informed on industry trends in observability
cloud-native development
and advise customers on how to align their practices
Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region
How You'll Work.
Team & Collaboration
Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region; Represent the voice of the customer to Product, Engineering, and GTM teams
Communication Scope
communication; storytelling; explain technical concepts in business terms and vice versa
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