SeniorTechnicalCustomerSuccessManager,AI&Ops

COMPANY Tread is the AI-native operating system for the $660B construction materials logistics market: the aggregate, asphalt, and concrete behind every road, bridge, and building in the country. Our customers run the gamut: enterprise producers and contractors that supply the world's largest infrastructure projects, alongside the family-owned hauling fleets that have moved the material this work depends on for generations. They're the operators who actually build the roads, bridges, and buildings around us. Most of the work still happens on paper tickets, phone calls, and disconnected scale houses. We're building the software they run on. We crossed $1Bn in monthly delivered load value on the platform in March 2026. We’re at ~$XM ARR, and growing fast. Our enterprise customers reconcile real money, real freight, and real P&L against our data every day. Tread is the most important software they use. We’re a Series A company backed by Mucker Capital. We’re in growth mode. If you are fulfilled by ownership and a life-changing outcome, let’s connect. Role Tread is building a Customer Ops team that can own the full technical customer relationship — from complex support issues to high-stakes escalations — without pulling Product and Engineering into every hard problem. As our first senior technical hire in this function, you'll work directly in the queue, step into accounts when technical complexity or risk demands it, and build the AI-powered systems and standards the team runs on. Critically, you'll be the bridge between what customers are experiencing and what Product and Engineering actually need to hear — keeping the noise out and making sure what reaches them is clear, prioritized, and worth their time. We win by protecting Product's time and delivering real outcomes for our customers. That requires someone who can do both the hands-on work and the systems thinking — not one or the other. If you thrive on hard technical problems, care deeply about quality, and want