SeniorTechnicalContentManager

DNSFilter's mission is to protect our customers and partners with products they love to use! We are revolutionizing network security by providing fast, accurate, and reliable threat protection and content filtering. We're a rapidly growing company dedicated to creating a safer internet for businesses and organizations worldwide. Leveraging AI-driven threat intelligence, DNSFilter empowers our customers to proactively block threats before they impact their networks. We foster a collaborative, innovative, and results-oriented culture where every team member contributes to our mission of making the internet safer. As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it's clear there's a missing piece. That's where you come in! We are looking for a Senior Technical Content Manager to join our Product Management team, reporting to the Vice President of Product. In this role, you will own the systems that sit at the intersection of technical writing, AI training, and customer experience strategy. In this role, you will own three core programs: our external Knowledge Base, our customer-facing Community platform, and our AI Support Bot — effectively serving as the product owner of its knowledge architecture. The ideal candidate is a sharp, autonomous content operator who can move between writing technically precise documentation, analyzing AI interaction data, and driving cross-functional improvements — often in the same day. Eligible candidates have experience working successfully in a small to mid-sized, fast-paced, hyper-growth SaaS startup or scale-up. This is a full-time role eligible for candidates in the United States or Canada who can work full-time ET hours. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you feel like this job is for you, please apply. We believe diversity of experience and skills, including transf