Grant Street Group

SaaS

SeniorTechnicalBusinessAnalyst

$120–200k United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Technical Business Analyst at Grant Street Group. Skills: Problem solving, Client support, Prioritization, Technical specification, Testing, Implementations, Training. Solve complex problems. Analyze calculations”

Industry & Context.

SaaS
Problems you'll solve

Troubleshoot complex technical issues; Dig into root cause of problems; Find unique solutions; Problem solving skills

Eligibility Requirements

Approximately 15% travel

What They're Looking For.

Must Have

5+ years technical Business Analyst experience, Proven ability to become subject matter expert, Troubleshoot complex technical issues, Drive continuous improvement for clients, Dig into root cause of problems, Find unique solutions to optimize processes, Excel at explaining things, Excellent communicators, Maintain organization and time-management skills, Ability to manage multiple projects and deadlines

Nice to Have

SaaS environment experience preferred

What You'll Do.

Solve complex problems

Investigate bug causes

Propose new processes

Act as subject matter expert

Prioritize software changes

Determine feature completion time

Identify client benefit from changes

Prioritize work items

Convey changes to developers

Describe page appearance

Explain file transfers

Test completed changes

Ensure changes work correctly

Verify behavior matches specification

Ensure surrounding changes work

Coordinate with new clients

Configure software for client needs

Help clients learn software

Provide information and tools

How You'll Work.

Team & Collaboration

Liaison between developers and clients; Collaborate within a team environment

Communication Scope

Spoken word; Written word

Process & Methodology

Manage multiple projects

Full Job Description

## Description If you have a curious sort of disposition, are great at explaining things, and have previous experience in technical Business Analyst roles or similar roles in software or related industries, then keep reading! Grant Street Group is a growing SaaS provider to public sector clients. Whether it is tax processing or electronic payments, we have tools to make government work better. We are looking for talented folks who: Have 5+ years of technical Business Analyst experience, preferably in a SaaS environment  Have the proven ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for our clients Excel at digging into the root cause of problems and finding unique solutions to optimize processes Want to know why things work the way they do and excel at explaining things with the right amount of detail Are excellent communicators with the spoken and written word. Love to collaborate within a team environment, provide mentorship, and build long-term relationships Maintain strong organization and time-management skills, with the ability to manage multiple projects and deadlines There is some travel required to meet face-to-face with clients and colleagues: applicants should be comfortable with approximately 15% travel.  We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees. If you are passionate about your work  and want to be on a team of exceptional professionals, then this could be the opportunity you are looking for. If our description fits who you are, apply today! We’ll take it from there. To learn more about the various aspects of this role, check out our job responsibilities section below. ## Job Responsibilities The core function of our role as business analysts at Gran

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