Natterbox Ltd
Telecommunications
SeniorTechnicalArchitect
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“Senior Technical Architect at Natterbox Ltd. Skills: SaaS Architecture, Cloud Expertise, Technical Leadership, AI/ML. Drive Architectural Strategy. Own the roadmap for SaaS platform”
What You'll Achieve.
Ensure platform supports global expansion; Ensure platform meets high-performance requirements; Ensure systems are observable and resilient
Industry & Context.
Pragmatic Problem Solving; Reducing technical debt; Balancing short-term delivery needs with long-term platform health
Occasional travel to a central UK location for team workshops, Currently resident in the UK, Hold a valid, permanent right to work in the UK, Do not require visa sponsorship now or in the future
What They're Looking For.
Must Have
8+ years of software engineering experience, Proven track record of designing and evolving complex, multi-tenant SaaS platforms at scale, Deep, hands-on experience with AWS cloud architecture or Azure, specifically across multiple regions, Demonstrated ability to lead, mentor, and influence engineering teams without necessarily having direct line management authority, Experience integrating complex SaaS platforms with Salesforce or equivalent CRM platforms at an architectural level, Pragmatic problem solving, Exceptional ability to translate complex architectural concepts for both technical teams and non-technical business stakeholders, Valid right to work in the UK
Nice to Have
Experience architecting or evolving AI-enabled products or integrating ML frameworks into a global production environment, Familiarity with real-time communications systems, telephony infrastructure, or VoIP, Knowledge of architectural frameworks such as TOGAF, C4, or similar models, Experience establishing principal engineer or architecture governance functions within a growing organisation, Experience architecting or evolving AI-enabled products and a clear understanding of how to embed AI models and pipelines into a broader SaaS system, Experience evaluating and selecting AI/ML frameworks, tools, and infrastructure patterns appropriate for a global, multi-tenant environment, A track record of embedding good AI engineering practices, ensuring systems are designed for reliability, observability, and responsible use, Familiarity with real-time communications systems, telephony infrastructure, or VoIP, Knowledge of frameworks such as TOGAF, C4, or similar models, Experience establishing principal engineer or architecture governance functions within a growing organisation
What You'll Do.
Drive Architectural Strategy
Own the roadmap for SaaS platform
Lead the AI Revolution
Architect and embed AI/ML capabilities
Engineering Mentorship
Champion a culture of excellence
Governance & Risk Management
Identify institutional knowledge risks
Cross-Functional Collaboration
Align technical decisions with product vision
How You'll Work.
Team & Collaboration
Partner with the Head of Engineering; Partner with Product leadership; Work with product team
Communication Scope
Exceptional ability to translate complex architectural concepts for both technical teams and non-technical business stakeholders
Full Job Description
### Natterbox is seeking a **Senior Technical Architect** to own the architectural integrity and long-term technical evolution of our global SaaS platform. This is a leadership-first role designed for an expert who proactively shapes technical direction, rather than waiting to be directed. You will be responsible for the "big picture" of our platform, ensuring that our backend services, cloud infrastructure, and real-time telecoms components are scalable, reliable, and ready for an AI-enabled future. This role is not just about designing systems; it’s about raising the engineering bar across the entire **organisation**. You will mentor senior engineers, identify and mitigate technical debt, and act as the primary voice for architectural clarity within the Engineering and Product teams. **What you will do:** * **Drive Architectural Strategy:** Own the roadmap for our multi-tenant SaaS platform, ensuring it supports our global expansion and high-performance requirements. * **Lead the AI Revolution:** Architect and embed AI/ML capabilities across the Natterbox platform, translating emerging technologies into production-ready features. * **Engineering Mentorship:** Champion a culture of excellence by leading design reviews, establishing documentation standards, and coaching engineers to become future technical leaders. * **Governance & Risk Management:** Proactively identify "institutional knowledge" risks and ensure our systems are documented, observable, and resilient. * **Cross-Functional Collaboration:** Partner with the Head of Engineering and Product leadership to align technical decisions with our long-term product vision. **Requirements** ### **Essential Experience & Skills:** * **SaaS Architecture:** 8+ years of software engineering experience with a proven track record of designing and evolving complex, multi-tenant SaaS platforms at scale. * **Cloud Expertise:** Deep, hands-on experience with **AWS cloud architecture** (preferred) or Azure, specifically acros
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