Baxter
Healthcare
SeniorTechnicalAnalyst
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“Senior Technical Analyst at Baxter. Skills: Clinical communication technologies, Customer relationship management, Technical support. Develop deep expertise in the Hillrom Care Communications. Serve as the primary onsite subject matter expert”
What You'll Achieve.
Ensure seamless connected-care experience; Drive adoption
Industry & Context.
Proactive problem-solving
Onsite management, Onsite support
What They're Looking For.
Must Have
Bachelor's degree and/or 3+ years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role, Experience supporting and troubleshooting computer hardware and software in healthcare, General knowledge of systems integration workflow capabilities, requirements, and protocols, General knowledge of wireless communication systems and protocols
Nice to Have
Experience with nursing point-of-care solutions
What You'll Do.
Develop deep expertise in the Hillrom Care Communications
Serve as the primary onsite subject matter expert
long-term relationships with end users and
Support deployments through coordination
Provide multi-channel technical support
Manage system administration tasks
Update Web Admin portal
Manage smartphone MDM processes
Identify opportunities for process improvements
Develop best practices
Deliver training for new staff
Support ongoing education
Assist with validation of new features
Communicate customer needs
and concerns across internal
Follow through to resolution
Handle urgent escalations per SLA
How You'll Work.
Team & Collaboration
Partner with hospital staff; Collaborate with Baxter teams; Work with cross-functional teams
Communication Scope
Interpersonal skills; Communication
Process & Methodology
Workload prioritization, Scheduling
Full Job Description
**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. **Your role at Baxter** The Senior Technical Analyst is responsible for onsite management and support of clinical communication technologies at an assigned hospital. In this role, you will partner closely with hospital staff and Baxter teams to deliver best‑in‑class service, drive adoption, and ensure a seamless connected‑care experience for end users. This position sits at the center of Baxter’s partnership with Stanford Health, where you will serve as the onsite expert supporting the hospital’s clinical communication platform. You will report directly to a seasoned customer success leader in a hands‑on, customer‑facing role that blends technical ownership, relationship‑building, and proactive problem‑solving in a high‑visibility environment. _**This is a full-time onsite role in Palo Alto, California.**_ **What you’ll be doing** * Develop deep expertise in the Hillrom Care Communications solution, including technical architecture, product capabilities, and support processes. * Serve as the primary onsite subject matter expert, building strong, long‑term relationships with end users and key hospital stakeholders. * Support deployments through coordination, communication, provisioning, and collaboration
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