Baxter

Healthcare

SeniorTechnicalAnalyst

$80–80k Palo Alto, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Technical Analyst at Baxter. Skills: Clinical communication technologies, Customer relationship management, Technical support. Develop deep expertise in the Hillrom Care Communications. Serve as the primary onsite subject matter expert”

What You'll Achieve.

Ensure seamless connected-care experience; Drive adoption

Industry & Context.

Healthcare
Problems you'll solve

Proactive problem-solving

Eligibility Requirements

Onsite management, Onsite support

What They're Looking For.

Must Have

Bachelor's degree and/or 3+ years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role, Experience supporting and troubleshooting computer hardware and software in healthcare, General knowledge of systems integration workflow capabilities, requirements, and protocols, General knowledge of wireless communication systems and protocols

Nice to Have

Experience with nursing point-of-care solutions

What You'll Do.

Develop deep expertise in the Hillrom Care Communications

Serve as the primary onsite subject matter expert

long-term relationships with end users and

Support deployments through coordination

Provide multi-channel technical support

Manage system administration tasks

Update Web Admin portal

Manage smartphone MDM processes

Identify opportunities for process improvements

Develop best practices

Deliver training for new staff

Support ongoing education

Assist with validation of new features

Communicate customer needs

and concerns across internal

Follow through to resolution

Handle urgent escalations per SLA

How You'll Work.

Team & Collaboration

Partner with hospital staff; Collaborate with Baxter teams; Work with cross-functional teams

Communication Scope

Interpersonal skills; Communication

Process & Methodology

Workload prioritization, Scheduling

Full Job Description

**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. **Your role at Baxter** The Senior Technical Analyst is responsible for onsite management and support of clinical communication technologies at an assigned hospital. In this role, you will partner closely with hospital staff and Baxter teams to deliver best‑in‑class service, drive adoption, and ensure a seamless connected‑care experience for end users. This position sits at the center of Baxter’s partnership with Stanford Health, where you will serve as the onsite expert supporting the hospital’s clinical communication platform. You will report directly to a seasoned customer success leader in a hands‑on, customer‑facing role that blends technical ownership, relationship‑building, and proactive problem‑solving in a high‑visibility environment. _**This is a full-time onsite role in Palo Alto, California.**_ **What you’ll be doing** * Develop deep expertise in the Hillrom Care Communications solution, including technical architecture, product capabilities, and support processes. * Serve as the primary onsite subject matter expert, building strong, long‑term relationships with end users and key hospital stakeholders. * Support deployments through coordination, communication, provisioning, and collaboration

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