Oasis Security
Cybersecurity
SeniorTechnicalAccountManagerSouthCentralUS
“Senior Technical Account Manager - South-Central US at Oasis Security. Skills: Technical Account Management, Customer Relationship Management, Cybersecurity Solutions. Act as the voice of the customer. Lead the technical onboarding process”
What You'll Achieve.
Drive product adoption; Ensure long-term success; Increase customer satisfaction; Increase adoption rates; Increase retention; Achieve customer's business objectives
Industry & Context.
Problem-solving skills; Troubleshoot complex technical issues; Drive resolution
What They're Looking For.
Must Have
5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer), Troubleshoot complex technical issues and drive resolution, Extensive experience providing Cyber/Identity solutions to big enterprise customers, Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams, Experience with increasing customer satisfaction, adoption rates, and retention, Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details, Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion, Ability to engage across multiple teams to drive an outcome, Ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Nice to Have
Experience building and operating in an early stage company
What You'll Do.
Act as the voice of the customer
Lead the technical onboarding process
Establish and maintain relationships with key stakeholders
Monitor customer usage and engagement
Shape future development
Resolve obstacles or blockers
Support customer education
Manage the customer life cycle experience
Lead customer engagements
Maintain a high level of customer satisfaction
develop and implement repeatable processes
How You'll Work.
Team & Collaboration
Collaborate closely with Engineering, Product, and Sales; Advocating for customer needs and requirements to internal teams; Partnering with company leadership; Work closely with Product teams; Collaborating with peers to address obstacles; Working closely with internal teams to prioritize requests; Engage across multiple teams to drive an outcome
Communication Scope
Communication skills; Presenting skills; Influencing skills
Process & Methodology
Juggling multiple account management projects
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