Company
SeniorTechnicalAccountManager,Post-Sales
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager, Post-Sales. Skills: Customer relationship management, Technical account management, Sales and renewal strategy, Platform adoption and value realization. Drive customer satisfaction, retention, and growth. Articulate company value and manage strategic relationships”
What You'll Achieve.
Customer satisfaction; Customer retention; Customer growth; Platform adoption; Value realization; Account expansion; Year-over-year contract renewal
Industry & Context.
Eliminate sales obstacles through creative and adaptive approaches
Able to travel throughout the sales territory
What They're Looking For.
Must Have
6-10 years of relevant experience, Presentation skills, Communicate professionally in response to emails, RFPs and when submitting reports, Organized and analytical, Able to eliminate sales obstacles through creative and adaptive approaches, Comfortable interacting at all levels within customer organizations, Able to travel throughout the sales territory to conduct in-person client visits
Nice to Have
Knowledge of security, compliance and/or monitoring systems and typical business processes, Knowledge of major regulations (SOX, HIPAA, GDPR, etc. ) as well as Auditing Frameworks, Information Security industry qualification (e.g. CISSP, CISA), 'Big 4' or similar consulting experience, Excellent work ethic with a 'make it happen' attitude
What You'll Do.
Drive customer satisfaction
Articulate company value and manage strategic relationships
Navigate sales and procurement lifecycle phases
Ensure platform adoption and demonstrate value realization
Advocate for customer needs and coordinate with teams
and drive upsell/cross-sell opportunities
Generate accurate technical content for proposals
Execute renewal strategy for contract renewal and expansion
Manage and update opportunity pipeline in CRM
Support customer procurement processes
Maintain and develop business and technical relationships
Perform platform health checks and provide training
Track and report on product utilization
Run enhancement plans for accounts
Convey customer requirements to Product Management/Engineering
Conduct regular client visits for relationship building
Align solutions with regulatory frameworks
Participate in joint account planning sessions
How You'll Work.
Team & Collaboration
Coordinate with partners and distributors; Coordinate with internal teams; Collaborate with distributors and resellers; Coordinate with partners and distributors for joint account planning
Communication Scope
Presentation skills; Professional communication
Full Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! **Help secure the world’s largest enterprises with a platform that leads in innovation, coverage, and trust.** The Sr. Technical Account Manager (TAM) is a customer-facing expert responsible for driving customer satisfaction, retention, and growth across channels, distributors, and end-customers. This role requires a blend of technical expertise and business insight to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical validation, deal formalization, renewal management, and opportunity development. The TAM acts as a trusted advisor and success champion, ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating closely with partners and internal teams to achieve account expansion and year-over-year contract renewal. **Responsibilities:** **Sales & Renewal Activities:** * Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers. * Deal Formalization: Take ownership of generating accurate and persuasive technical content for formal documentation and creating sales proposals. * Renewal Management: Own and execute the renewal strategy, working directly with the customer and through channel partners to ensure the contract is renewed and expanded year‑over‑year, with clear alignment to procurement timelines, budget cycles, and framework agreements. * Pipeline & Forecasting: Manage and update the full opportunity pipeline (CRM) for all expansion, and renewal business, ensuring visibility into the account forecast across direct and channel motions, and providing early insight into upcoming procurement events, tenders, and
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