SeniorTechnicalAccountManager,EnterpriseSupport

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Do you love to work with customers and help them solve challenges using technology? Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? AWS Enterprise Support team is seeking for a Senior Customer Advisors or “Senior Technical Account Managers (Senior TAM)” to join our Enterprise Support team in Singapore. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies. In this role, you will: - Partner with some of the most exciting businesses in Singapore. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. - Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills - Own your customer’s end-to-end support experience, working with product teams and local leadership to unblock challenges - Become an expert on AWS and deepen your skills in cloud computing - Work autonomously and passionately to create positive customer outcomes Key job responsibilities Act as a single point of contact to AWS customers who have purc