Amazon Web Services
Technology
SeniorTechnicalAccountManager,AWSEnterpriseSupport,StrategicIndustries
“Senior Technical Account Manager, AWS Enterprise Support, Strategic Industries at Amazon Web Services. Skills: AWS, Enterprise Support, Technical Account Management. Provide advocacy and strategic technical guidance. Plan and build solutions using best practices”
What You'll Achieve.
Help customers achieve more with AWS cloud; Help customers gain best value and service from AWS
Industry & Context.
Troubleshooting
Travel 10% or more
What They're Looking For.
Must Have
5+ years design/implementation/operations/consulting with distributed applications, Bachelor's degree in Computer Science, Math, or related field, Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
Nice to Have
Experience in a 24x7 operational services or support environment, Experience in internal enterprise or external customer-facing environment as a technical lead, Understanding of the AWS Well-Architected Framework pillars, Practical knowledge of 5G network architecture and call-flows, Experience in troubleshooting 5G networks
What You'll Do.
Provide advocacy and strategic technical guidance
Plan and build solutions using best practices
Keep customers' AWS environments operationally healthy
Understand customer business/operational needs
Understand customer technical challenges
Help customers achieve greatest value from AWS
Work with engineers and service teams to see
Craft and execute strategies to drive customer adoption
Represent AWS within customer environment
Drive discussions with senior leadership regarding incidents
Drive discussions regarding trade-offs
Drive discussions regarding support
Drive discussions regarding risk management
How You'll Work.
Team & Collaboration
Customer relationships; Senior leadership discussions
Communication Scope
Oral communication; Written communication; Presenting to audience
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