Commvault
SaaS
SeniorTechnicalAccountManager,Australia
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager, Australia at Commvault. Skills: Technical advisory, Customer success leadership, Programme leadership, Executive engagement. Own strategic customer relationships. Develop customer success strategies”
What You'll Achieve.
Drive measurable customer value realization to improve GRR performance; Improve GRR performance; Maximize GRR; Contribute meaningfully to NRR growth; Success Metrics Portfolio GRR performance; Expansion influence and NRR contribution through identifying new opportunities; Executive relationship maturity; Customer adoption and operational maturity improvement; Strategic initiative execution success; Escalation resolution effectiveness; Mentorship and TAM development contribution; Customer satisfaction and sentiment; Operational execution and project coordination effectiveness
Industry & Context.
What They're Looking For.
Must Have
7–10 years of experience in Technical Account Management, Enterprise Architecture, Customer Success, Professional Services, or related enterprise technology roles, Proven success managing large enterprise customer relationships, customer success and executive stakeholder management capabilities, Advanced technical expertise across cloud, infrastructure, cyber resiliency, virtualization, storage, networking, and enterprise applications, Excellent programme and project management skills, Experience leading complex escalations and transformational initiatives, presentation and communication skills across technical and executive audiences, Demonstrated ability to influence retention (GRR) and expansion (NRR) outcomes, collaboration, leadership, and mentoring capabilities
Nice to Have
Advanced cloud certifications (AWS, Azure, GCP), Security or cyber resiliency certifications, Enterprise architecture or infrastructure certifications, Experience supporting Fortune 500 or highly regulated enterprise customers, Background in strategic transformation initiatives
What You'll Do.
Own strategic customer relationships
Develop customer success strategies
Drive customer value realization
Influence customer adoption maturity
Conduct strategic business reviews
Identify customer risks
Serve as senior technical advisor
Lead complex technical discussions
Provide best-practice guidance
Help customers align technical capabilities
Drive adoption of advanced platform capabilities
Recommend process improvements
Lead complex customer programmes
Coordinate cross-functional execution
Establish governance models
Drive accountability for customer success
Lead high-priority escalations
Own customer retention planning
Identify expansion opportunities
Partner closely with Sales
Contribute to NRR growth
Use customer health data
Mentor Associate TAMs
Support onboarding and enablement
Act as senior escalation point
How You'll Work.
Team & Collaboration
Coordinate cross-functional execution across Support, Engineering, Product, Services, and Sales; Partner closely with Sales and Customer Success leadership
Communication Scope
presentation and communication skills across technical and executive audiences
Process & Methodology
Excellent programme and project management skills, Experience leading complex escalations and transformational initiatives, Establish governance models, action plans, milestones, and executive reporting structures, Drive accountability for customer success initiatives and transformation programmes
Full Job Description
Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at [email protected] About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Senior Technical Account Manager Overview As a Senior Technical Account Manager (Sr. TAM), you are a strategic technical advisor responsible for managing complex enterprise customer relationships while driving customer success, retention (GRR), expansion (NRR), operational maturity, and cyber resiliency outcomes. You operate with a higher level of autonomy and strategic ownership than a Technical Account Manager and are expected to lead complex customer engagements, influence executive stakeholders, and drive multi-workstream initiatives across large enterprise environments. Senior TAMs serve as senior customer success leaders capable of balancing deep technical advisory expertise with programme leadership, executive engagement, and commercial alignment. Key Responsibilities Strategic Customer Success Leadership Own strategic customer relationships across com
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