UiPath
Services
SeniorTechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager at UiPath. Skills: Technical account management, Customer success, Automation platform, Business automation. Take ownership of customers' technical success. Be a core member of account team”
What You'll Achieve.
Achieve maximum business value; Achieve organizational impact; Achieve tangible business outcomes; Enhance team member work
Industry & Context.
Problem-solving skills
25% travel
What They're Looking For.
Must Have
Degree in Computer Science, Minimum 8 years experience in programming, NET / Java applications, SaaS and Cloud experience, Fluency in English, Customer-facing experience, Technical account management experience, Technical consulting experience, Communicate with customers on technical topics, Software engineering experience, Packaging and deployment experience, Cloud technologies experience, Infrastructure engineering experience
Nice to Have
UiPath experience, Automation Anywhere experience, Blue Prism experience, Pega experience, Nice experience
What You'll Do.
Take ownership of customers' technical success
Be a core member of account team
Accountable for technical workstreams
Strategize adoption plans
Execute adoption plans
Return exceptional business value
Proactively engage customers
Provide embedded technical advisory
Guide technical maturity
Help customers achieve objectives
Elevate customer sight
Provide platform infrastructure planning
Provide installation planning
Provide upgrade planning
Provide guided assistance
Provide troubleshooting
Enable technical stakeholders
Conduct design reviews
Perform technical health checks
Identify opportunities
Manage escalated support incidents
Facilitate escalated support incidents
Communicate escalated support incidents
Bring escalated support incidents to closure
Provide technical advisory
Develop teams' processes
Develop teams' assets
Develop teams' methodologies
How You'll Work.
Team & Collaboration
UiPath account team; Product Support; Subject matter experts
Communication Scope
Written communication; Spoken communication
Full Job Description
LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION How would you like to help the world’s largest companies transform the way they work via automation, allowing their team members to achieve their full potential? As members of our Enterprise Success team, our Technical Account Managers help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level. Our UiPath Enterprise Success team advises and guides our most strategic customers in designing and building long-term, enterprise level business automation programs leveraging our people and technology, ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform. We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work. Our Enterprise Success team is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle, including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact. WHAT YOU'LL DO AT UIPATH - Take ownership of your customers' technical success with the
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