Oasis Security
Cybersecurity
SeniorTechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager at Oasis Security. Skills: Customer Relationship Management, Technical Problem Solving, Customer Onboarding. Act as the voice of the customer. Lead the technical onboarding process”
What You'll Achieve.
Drive product adoption; Ensure long-term success; Increase customer satisfaction; Increase adoption rates; Increase retention
Industry & Context.
Problem-solving skills; Troubleshoot complex technical issues
What They're Looking For.
Must Have
5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer), Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams, Experience with increasing customer satisfaction, adoption rates, and retention, Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details, Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion, Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Nice to Have
Experience building and operating in an early stage company
What You'll Do.
Act as the voice of the customer
Lead the technical onboarding process
Establish and maintain relationships with key stakeholders
Monitor customer usage and engagement
Shape future development
Proactively identifying and resolving obstacles
Utilizing self-paced training resources
Manage the customer life cycle experience
Lead customer engagements
Maintain a high level of customer satisfaction
develop and implement repeatable processes
How You'll Work.
Team & Collaboration
Collaborate closely with Engineering, Product, and Sales; Collaborating with peers to address obstacles; Working closely with internal teams to prioritize requests; Engage across multiple teams to drive an outcome
Communication Scope
Communication and interpersonal skills; Ability to communicate, present, and influence
Process & Methodology
Juggling multiple account management projects
Full Job Description
About Oasis Security At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started. Why Oasis, why now The access management category is being rewritten in real time, and Oasis is leading it. The problems are genuinely hard, the company is growing fast, and you're early enough to shape both the product and the team. Summary We’re looking for a Senior Technical Account Manager to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between Oasis and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform. You’ll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You’ll work with some of the world’s most forward-thinking security teams - helping them protect their machine identities and scale securely. This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Oasis the go-to platform for NHI security. What You’ll Do Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadersh
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