Cribl
Technology
SeniorTechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager at Cribl. Skills: Customer Success, Data pipelines, Technical advisory. Act as trusted advisor for customers. Drive Customer Success lifecycle”
What You'll Achieve.
Achieve customer outcomes; Achieve customer value; Achieve customer success; Realize continuous value; Achieve data goals; Realize value of investment
Industry & Context.
Problem-solving skills
Stand-by duties, On-call duties, Off-hours duties, 25% travel
What They're Looking For.
Must Have
5 years in related function, Direct customer advocacy experience, Post-sales engagement experience, Experience with Observability, Experience with Logs, Experience with Metrics, Experience with IT Operations, Experience with Security, Deep understanding of managing data pipelines, Proven ability to drive continuous product value, Develop new use-cases
Nice to Have
Data Engineering platform administrator experience, Data Engineering architect experience, Analytics platform administrator experience, Analytics platform architect experience, Customer Success Platforms experience, Working knowledge of AWS, Working knowledge of Azure, Working knowledge of GCP, Good jokes, Bad jokes
What You'll Do.
Act as trusted advisor for customers
Drive Customer Success lifecycle
Establish relationships with stakeholders
Maintain relationships with senior management
Advise on additional use cases
Develop additional use cases
Keep finger on pulse of customers
Keep things flowing for customers
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with sales; Work with marketing; Work with product; Work with experience; Work with engineering
Communication Scope
Business discussions; Executive discussions
Process & Methodology
Use case initiatives
Full Job Description
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role The Technical Account Manager acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The TAM must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. The TAM’s goal is to help the customer achieve their data goals and realize the value of their investment in Cribl. As An Active Member Of Our Team, You Will… Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer. Keep your finger on the pulse of your customers and keep things flowing fo
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