Ben
SaaS
SeniorTechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager at Ben. Skills: technical relationship management, complex problem-solving, customer advocacy, product roadmap contribution. own the technical relationship for your book of strategic accounts. serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting”
What You'll Achieve.
deliver exceptional support at scale without losing the personal touch; drive issue resolution and product improvements; scale team effectiveness; making them succeed and delivering them at a high quality
Industry & Context.
analytical and problem-solving skills with the ability to identify patterns across issues and address root causes; complex problem-solving
What They're Looking For.
Must Have
experience in technical support, operations, or technical account management roles, within a B2B SaaS environment, technical skills including debugging integrations, diving into logs and troubleshooting complex software configurations, Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast-paced environment, Extensive experience collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements, Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness, analytical and problem-solving skills with the ability to identify patterns across issues and address root causes
Nice to Have
Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration, SQL experience and experience working with/testing/troubleshooting APIs
What You'll Do.
own the technical relationship for your book of strategic accounts
serving as the escalation point for complex challenges around benefits configuration
wallet and allowance issues
and payroll reporting
Owning the most technically challenging accounts where configuration complexity
or integration requirements demand senior-level expertise
Leading cross-employer initiatives and coordinate with Associate TAMs to ensure seamless platform delivery and prevent issues before they arise
Guiding admins through complex setups
and configuration changes
running technical onboarding and training sessions for both customers and internal teams
Work closely with Product and Engineering to translate customer pain points into actionable product improvements
identifying patterns across issues to address root causes
Building the technical resources the team needs to scale - create playbooks
troubleshooting guides
and documentation that become go-to references
Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving
helping them grow through real-world scenarios
Contributing to establishing best practices and standards for technical account management through your work and example
How You'll Work.
Team & Collaboration
collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements; coordinate with Associate TAMs to ensure seamless platform delivery; Coaching and supporting Associate TAMs
Process & Methodology
owning projects end-to-end
Full Job Description
OUR MISSION We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond. YOUR MISSION As a Senior Technical Account Manager at Ben, you'll be the bridge between our most strategic customers and our internal teams. The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive. You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates. You'll also be a critical voice shaping Ben's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next. As a Senior TAM, you'll set the standard for what great looks like: coaching the wider team, demonstrating best practices in action, and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch. This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow. WHAT YOU’LL BE DOING... - You will own the technical relationship for your book of strategic accounts - serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting. - Owning the most technically challenging accounts where configuration complexity, scale, or integration requirements demand senior-level expertise. - Leading cross-employer initiatives and coordinate with Associate TAMs to ensure
Applying for this Senior Technical Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Ben?
Real rants from real employees. Read before you apply.