Airwallex
Financial Services
SeniorTechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager at Airwallex. Skills: Technical account management, Customer success, Payment solutions. Serve as primary technical advisor. Serve as voice of customer”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Bachelor's degree in STEM, 5+ years engineering/support/TAM, Manage multiple priorities, Understand user requests, Understand software development lifecycle, Understand API architecture, Professional oral communication, Professional written communication, Presenting to decision-makers
Nice to Have
Knowledge of payments domain, Knowledge of financial services, Analyze transaction patterns, Drive improvements and optimizations, Organizational skills, Self-starting mindset, Integrate RESTful APIs, Web applications experience
What You'll Do.
Serve as primary technical advisor
Serve as voice of customer
Optimize adoption of Airwallex products
Integrate Airwallex products
Offer guidance on Airwallex products
Offer guidance on customer architecture
Address strategy-related queries
Aid in project planning
Aid in launch planning
Resolve operational challenges
Provide recommendations
Provide proactive advice
Engage at account level
Provide elevated support experience
Serve as escalation point
Provide break-fix support
Answer ad-hoc technical questions
Walkthrough roadmap updates
Walkthrough technical support metrics
Walkthrough performance metrics
How You'll Work.
Team & Collaboration
Sales teams; Strategy teams; Product teams; Engineering teams; Commercial teams; Internal Airwallex teams
Communication Scope
Oral communication; Written communication; Presenting
Process & Methodology
Project planning, Launch planning
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and
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