Airwallex
Fintech
SeniorTechnicalAccountManager
“Senior Technical Account Manager at Airwallex. Skills: Technical advisory, API integrations, Customer relationship management, Problem-solving. Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations), with a solid understanding of complex technical architectures.. Build deep, hands-on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best-practice integrati”
What You'll Achieve.
Drive adoption, expansion and long-term retention; Drive adoption, growth and retention; Improve outcomes for both customers and Airwallex
Industry & Context.
Solve complex problems; Diagnose and resolve complex technical and operational challenges; Solve problems faster
Willing to travel within Europe as required, 3 days in office policy
What They're Looking For.
Must Have
5+ years in a technical customer-facing role (e.g. Technical Account Manager, Solutions Consultant, Technical CSM, Implementation Manager) within payments, fintech, SaaS or financial services., Technical foundation with solid understanding of APIs, SDKs, webhooks and system integrations, and the ability to quickly grasp complex technical architectures., Proven, hands-on experience designing, implementing and supporting integrations for payment or similar financial product stacks., Demonstrated track record of diagnosing and solving complex technical and operational issues, working through cross-functional teams to drive resolution., Experience acting as a trusted technical advisor to enterprise customers, including managing post-sale relationships, leading structured reviews (e.g. QBRs) and handling high-stakes escalations., Evidence of a commercial mindset – comfortable partnering with sales and account management teams to identify and shape upsell and cross-sell opportunities., Fluency in English, with excellent written and verbal communication skills and the ability to clearly explain technical concepts to both engineers and senior non-technical stakeholders., Self-starter who thrives in a fast-paced, high-growth environment, able to manage multiple complex accounts and willing to travel within Europe as required.
Nice to Have
Deep domain knowledge of the European payments, fintech or financial services landscape, including familiarity with regulations such as PSD2, SEPA and major local payment methods., Proficiency in at least one additional major European language (e.g. German, French, Spanish or Dutch) to support client engagement across the region., Experience using data and analytics (e.g. dashboards, logs, basic querying) to monitor product usage, understand client behaviour and inform recommendations or prioritisation., Background working closely with or within Product, Engineering, Compliance and Operations teams, with a track record of influencing roadmaps based on customer needs and market insights., Prior experience in a scale-up or similar high-growth environment, with comfort navigating ambiguity and contributing to building new processes and best practices.
What You'll Do.
Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs
SDKs and system integrations)
with a solid understanding of complex technical architectures.
hands-on expertise in Airwallex’s payment
issuing and embedded finance products
advising customers on best-practice integration patterns and optimisation opportunities.
Diagnose and resolve complex technical and operational challenges across the stack
coordinating with Commercial
Product and Compliance teams to drive timely
high-quality outcomes.
Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities
align Airwallex solutions to their goals
and proactively manage the post-sale relationship to drive adoption
growth and retention.
Plan and lead regular business and technical reviews (e.g. QBRs) with the commercial owner
surfacing insights on performance
risks and opportunities – and turning them into clear action plans.
Own technical escalations for your accounts
structured leadership through incidents and ensuring clear
executive-ready communication throughout.
Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities (upsell and cross-sell)
contributing technical insight into account plans and commercial proposals.
Use product usage data
commercial metrics and client health indicators to monitor account health
prioritise initiatives
and recommend strategies that improve outcomes for both customers and Airwallex.
Stay current on the European payments and fintech landscape (including regulations such as PSD2 and local market nuances) and translate that knowledge into practical guidance for customers.
Communicate complex technical concepts clearly and confidently to both technical and non-technical stakeholders
adapting your style across cultures and audiences.
How You'll Work.
Team & Collaboration
Work closely with product, engineering, marketing and operations teams to solve complex problems for our customers and deliver long-term value.; Coordinate with Commercial, Engineering, Product and Compliance teams to drive timely, high-quality outcomes.; Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities (upsell and cross-sell), contributing technical insight into account plans and commercial proposals.; Background working closely with or within Product, Engineering, Compliance and Operations teams, with a track record of influencing roadmaps based on customer needs and market insights.
Communication Scope
Excellent written and verbal communication skills; Clearly explain technical concepts to both engineers and senior non-technical stakeholders; Communicate complex technical concepts clearly and confidently to both technical and non-technical stakeholders, adapting your style across cultures and audiences.
Process & Methodology
Plan and lead regular business and technical reviews (e.g. QBRs), Turning insights into clear action plans
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