Airwallex
Merchant Services
SeniorTechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Account Manager at Airwallex. Skills: Technical Account Manager, technical advisor, voice of the customer, strategic expert, subject matter expert. Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients. Deliver an elevated services and technical support experience to your client portfolios”
What You'll Achieve.
realise their full potential through the adoption of Airwallex products that drive their growth and success; influence revenue growth across our entire product portfolio; provide the best experience for our most valued customers; empowering businesses with the tools our clients need to succeed in a dynamic market; fostering our customers’ innovative and transformative endeavours across our full payment solutions suites; ensuring the success of key enterprise customers in optimising their adoption and integration of Airwallex products; scale to maximize the value of what they can build with our products
Industry & Context.
solve problems faster; tackle complex, high‑visibility problems
What They're Looking For.
Must Have
Bachelor’s degree in a STEM discipline, with academic achievements, At least 5 years experience working in an engineering, technical support, or technical account manager role, Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment, Ability to approach customer and sales team requests in a proactive and consultative listen and understand user requests and needs and effectively deliver, Thorough understanding of the software development lifecycle and API architecture, Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
Nice to Have
Knowledge of the payments domain / financial services will be advantageous, Experience working with data. You can analyze transaction patterns and use these insights to drive improvements and optimizations, organizational skills and self-starting mindset, Experience integrating RESTful APIs into web applications
What You'll Do.
Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
Deliver an elevated services and technical support experience to your client portfolios
Build trusted relationships with your clients by becoming a subject matter expert on their business
Work with account managers from commercial team to explore optimization and upsell opportunities
Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client’s experience with Airwallex products
Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
Support the Quarterly Business Review (QBR) sessions held with the clients
especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs
How You'll Work.
Team & Collaboration
collaborate with sales, strategy, product, and engineering teams; work cross-functionally across internal Airwallex teams; partner with our most strategic enterprise customers; work with account managers from commercial team
Communication Scope
professional oral and written communication; presenting to audiences containing one or more decision-makers
Process & Methodology
project and launch planning
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and
Applying for this Senior Technical Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Airwallex?
Real rants from real employees. Read before you apply.