Autodesk
Technology
SeniorTechnicalAccountManager-AEC(ItalianandSpanishspeaking)
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“Senior Technical Account Manager- AEC (Italian and Spanish speaking) at Autodesk. Skills: Customer Success, Technical Account Management, AECO products. Establish and maintain working relationships. Act as technical point of contact”
What You'll Achieve.
Optimize product investment; Achieve measurable business outcomes
Industry & Context.
Troubleshooting; Analytical skills
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, Minimum 5 years' experience, Experience using or supporting Autodesk AECO products, Experience supporting Autodesk Revit, Experience supporting Autodesk cloud services, Experience supporting Autodesk Construction Cloud/Forma, Experience with large enterprise clients, Experience in a professional services role, Analytical skills, Experience working and troubleshooting in enterprise environment, Expert knowledge in workflows, Expert knowledge in data exchange, Experience in delivering on presentations, Able to manage several projects, Able to set priorities, Communicator in Italian, Communicator in Spanish, Communicator in English, Fluency in Italian, Fluency in Spanish, Fluency in English
Nice to Have
Communicator able to build relationships, Taking initiative, Ability to present technical information, Technical consulting experience, Technical project delivery experience, Experience in Autodesk Navisworks, Experience in Autodesk AutoCAD, Additional European language nice-to-have
What You'll Do.
Establish and maintain working relationships
Act as technical point of contact
Execute activities in customer success plans
Ensure best in class Customer Technical Success experience
Priority handling of critical issues
Escalation of critical issues
Monitoring of service level compliance
Provide technical assistance for Enterprise Customers
Provide recommendations for Enterprise Customers
Find opportunities for improvement initiatives
Partner with customer’s IT groups
Partner with customer’s design groups
Ensure successful installation
Ensure efficient installation
Ensure successful licensing
Ensure efficient licensing
Ensure performance of Autodesk cloud applications
Ensure performance of Autodesk desktop applications
Manage delivery of coaching sessions
Deliver proactive customer engagement
Conduct regular support case reviews
Assessment of software performance
Alignment of technical insights with customer objectives
Manage key event delivery
Provide technical health governance
How You'll Work.
Team & Collaboration
Customer Success Manager; Technical Adoption Specialist
Communication Scope
Present technical information
Full Job Description
**Job Requisition ID #** 26WD98860 **Position overview** Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Proactive Support group within the Customer Technical Success team– a team that values professional development and rewards high performance. Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory. **Responsibilities** * Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience * Priority handling and escalation of critical issues and monitoring of service level compliance * Technical assistance and recommendations for Enterprise Customers based on data analytics * Taking a problem management approach, find opportunities for improvement initiatives * Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications * Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan * Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives * Responsible for key event man
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