ServiceNow
Tech / AI / Software
SeniorTechnicalAcceleratorConsultant
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Technical Accelerator Consultant at ServiceNow. Skills: ServiceNow development, technical accelerators, customer success, digital transformation. Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.. Prepare all client-facing and internal deliverables that are technology-related.”
What You'll Achieve.
accelerates customers’ time-to-value; help customers unlock business value; accelerate the adoption of the ServiceNow products they have purchased; help customers achieve their goals; actions contribute towards measurable value for the customer; generating customer success stories
Industry & Context.
critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; resolving customer escalations; understanding business and technical problems; proactively seek help when challenges arise
Must be authorized to work in Japan
What They're Looking For.
Must Have
Fluent in Japanese and possess business-level proficiency in English., Must be authorized to work in Japan, Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments., Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc. ) and working in a SaaS environment., Experience working with Agile methodologies., Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems., Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders., Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories., Loves to win as a team and work efficiently in a collaborative environment., A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging., Have a hungry and humble mindset, and proactively seek help when challenges arise.
Nice to Have
Exposure to AI and curious nature, willing to learn and adapt, accepting of change., Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry., Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products., Has ServiceNow certifications and is prepared to study for, obtain, and maintain more.
What You'll Do.
Present and deliver one or more offerings from our portfolio of technical accelerators to complex
large enterprise customers remotely.
Prepare all client-facing and internal deliverables that are technology-related.
Identify and drive process improvement opportunities
guide best practices development
and mentor/guide junior team members.
Guide development of new offerings for our technical accelerator portfolio.
Engage with customers’ requests in Impact including scoping the level of effort
fulfilling business requirements
and resolving customer escalations.
Demonstrate the product
both standard and tailored to customer needs.
Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Mentor resources and peer review development work.
How You'll Work.
Team & Collaboration
Develop and maintain working relationships with other teams.; work efficiently in a collaborative environment
Communication Scope
Fluent in Japanese; business-level proficiency in English; Excellent written and verbal communication skills; ability to clearly articulate solutions to complex technical problems.; Excellent interpersonal skills
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The role of the Senior Technical Accelerator Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. This role is based in our new Tokyo office in Japan. As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators. You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. * Fluent in Japanese and possess business-level proficiency in English. * Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely. * Prepare all client-facing and internal deliverables that are technology-related. * Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members. * Guide development of new
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