SeniorTeamManager(OnlineGaming)

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution! The Senior Team Manager will be charged with the responsibility to ensuring operational excellence at all times. The main responsibility of the Senior Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance as well as maintain quality service by enforcing performance standards, resolving quality/service problems, identifying trends and recommending system improvements Building a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role. Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character. Responsibilities * Analyze employee data and performance * Manage employee expectation and eventual requests * Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.) * Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses * Routine floor walks within the studio * Establish and maintain culture of performance excellence within the studio; * Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs * Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates; * Planning, monitoring, appraising, and reviewing job contributions of subordinates; * Accomplishing staff results by communicating job expectations and feedback; * Ensuring continuous and properly organized communication flow within team, subordinates and with other departments; * Increasing the effectiveness and efficie