Taskrabbit
SeniorTaskerOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Tasker Operations Manager at Taskrabbit. Skills: operational owner of Taskrabbit Delivery supply, maintaining supply performance, balancing supply with market demand, manage the full Taskrabbit Delivery supply lifecycle, lead operational execution, maintain the supply-demand balance. Serve as the operational owner of Taskrabbit Delivery supply, monitoring performance and health metrics across markets.. Oversee supply lifecycles, programs, and communications to ensure a high-quality, conti”
What You'll Achieve.
maintaining supply performance; balancing supply with market demand in order to directly impact invoices and revenue; ensuring supply remains healthy, reliable, and aligned with evolving TR standards; drive supply alignment, behavior change, and growth; ensuring high activation, retention, utilization, billing, and quality across the United States; support partnership objectives; increase efficiency and operational scalability; onboarded smoothly and efficiently with prepared Helpers and aligned supply levels
Industry & Context.
analytical skills; Naturally curious and resourceful, with a instinct to investigate problems from multiple angles and uncover root causes; finding ways to automate, streamline, and build new tools that accelerate impact
Travel up to 10% to attend team and metro-specific events., hybrid schedule requiring two days of in-office collaboration per week in our Hub office in San Francisco.
What They're Looking For.
Must Have
5+ years of experience in operational, program management, or customer-facing roles, Bachelor's degree or equivalent business experience
Nice to Have
Proficiency with Sigma (or similar data tool) and SQL are strongly preferred
What You'll Do.
Serve as the operational owner of Taskrabbit Delivery supply
monitoring performance and health metrics across markets.
Oversee supply lifecycles
and communications to ensure a high-quality
continuous flow of Helpers and fulfillment.
Maintain critical supply-demand balance across markets
ensuring sufficient qualified Helpers to meet demand and support partnership objectives.
Execute operational priorities
and market needs proactively.
Partner with the Senior Supply Specialist to prioritize supply needs and address supply gaps through targeted registrations
Track and report on supply performance and health metrics
creating and maintaining dashboards and using analytics to inform strategic and tactical decisions.
Develop and execute tactical plays (communications) based on supply needs and market insights to drive supply alignment
Own your Book of Business of Helpers
ensuring high activation
and quality across the United States.
Coach and mentor Helpers daily
helping them become highly successful on the platform and achieve their goals.
Ensure consistent delivery and effective execution of virtual programs that advise new and tenured Helpers in group settings.
Lead local community engagement
organizing and executing events that connect and support the Helper community.
Partner with the Quality team to execute quality initiatives that support reliability
and operational performance.
Support automation initiatives to increase efficiency and operational scalability.
Consult when needed on partnership assessments and drive operational launches
ensuring new Taskrabbit Delivery partnerships are onboarded smoothly and efficiently with prepared Helpers and aligned supply levels.
Align Taskrabbit Delivery operations with broader Taskrabbit processes
ensuring Helpers understand and adhere to updated expectations as Taskrabbit Delivery evolves toward further platform integration.
Adapt to evolving business needs
taking on other duties as necessary.
How You'll Work.
Team & Collaboration
cross-functional coordination; Partner with the Senior Supply Specialist; Partner with the Quality team; Consult when needed on partnership assessments; drive operational launches; Align Taskrabbit Delivery operations with broader Taskrabbit processes, standards, and tools; influence internal stakeholders and cross-functional teams (Business Intelligence, Tasker Success, Partnerships) without direct authority
Communication Scope
data communication skills; skilled communicator with comfort presenting analysis and strategic recommendations to leadership
Process & Methodology
program management, drive complex business outcomes, builds, executes, and rigorously measures the impact of initiatives from start to finish, prioritization and scoping complex projects
Full Job Description
About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration per week in our Hub office in San Francisco. About the Role This highly visible, operationally-focused role is the primary day-to-day owner of Taskrabbit Delivery (formerly known as Dolly) operations within the Tasker Operations team. Taskrabbit Delivery currently has a separate supply base, tools, and a different product from the rest of the Taskrabbit business. As we further integrate Taskrabbit Delivery into the rest of the business, you will serve as the central point of continuity and operational excellence, ensuring supply remains healthy, reliable, and aligned with evolving TR standards. Reporting to the Senior Regional Manager for Tasker Success, your primary mission is to be the shepherd of Taskrabbit Delivery supply, responsible for maintaining supply performance and balancing supply with market demand in order to directly impact invoices and revenue
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