Referrals Only
SeniorSystemsSupportEngineer(AdvancedEnglish)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Systems Support Engineer (Advanced English) at Referrals Only. Skills: Systems Support, Incident Management, DevOps. Generate reports. Take corrective actions”
Industry & Context.
Debugging; Triaging; Root cause analysis
Rotation-based 24x7 available team
What They're Looking For.
Must Have
Debugging and triaging skills, High-level understanding of architectures, Experience with relational databases, Experience with containerization tools, Experience with CI/CD tools, Experience with relational or non-relational databases, Understanding of application monitoring tools, Ability to ensure high-quality deliverables, Comfortable with Agile methods
Nice to Have
External tech community presence, Willingness to be part of rotation-based 24x7 available team
What You'll Do.
Take corrective actions
Understand complex application systems
Debug business impacting issues
Follow standards and best practices
Bring operational efficiencies
Ensure system stability
Ensure system availability
Use continuous delivery practices
Deliver high-quality software
Build innovative customer experiences
Leverage logging techniques
Apply technology thinking
Solve client problems
How You'll Work.
Team & Collaboration
Collaborative teams; Value-driven teams
Communication Scope
Communication skills; Articulation skills
Process & Methodology
Agile methods, Scrum, Kanban
Full Job Description
As a senior System Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. Job responsibilities You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions You will understand complex application systems and find your way through them to debug a business impacting issue You will follow standards and best practices to bring operational efficiencies, stability and availability of the system You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents You will efficiently use DevOps tools and practices to deploy and run software You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills You will apply the latest technology thinking from our Technology Radar to solve client problems Job qualifications Technical Skills You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless You must possess strong debugging and triaging skills to troubleshoot code effectively You have experience working with relational databases su
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