SeniorSystemsEngineer(Windows)

## Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  AHEAD is searching for a Senior System Engineer to be a part of our Managed Services team.  Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight.  This position will report to and receive direction from the POD Delivery Manager.  ## Roles & Responsibilities Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention Daily administration and support of core infrastructure systems Identify, analyze, and resolve problems on a variety of Operating Systems – Windows Perform root cause analysis for issues / provide workarounds to ensure business continuity Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed Ensure that clients’ infrastructure is healthy, stable, documented, and configured with accepted technical best practices Ensu