Grab
Technology
SeniorSystemsEngineer(MobileDeviceManagement)
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Systems Engineer (Mobile Device Management) at Grab. Skills: Endpoint Management, Mobile Device Management, Patch Management, Scripting. Manage endpoint and patch management. Ensure smooth daily regional operations”
What You'll Achieve.
Ensure smooth daily regional operations; High-quality delivery of clearly-defined outcomes; Improve system efficiency; Minimal downtime; Optimal performance
Industry & Context.
Advanced troubleshooting; Troubleshoot complex technical issues
What They're Looking For.
Must Have
6 years of administration and operations experience with Windows, MacOS, Linux, iOS, and Android endpoints, Windows image deployment, hands-on experience with Mobile Device Management (MDM) tools, Experience of Microsoft Endpoint Manager (MECM/Intune), Windows Autopilot, OS and application patch management, Experience of at least two core platforms (MacOS, Windows, Linux), familiarity with mobile OS (iOS and Android), Mobile Application Management (MAM), Experience implementing endpoint security configurations based on industry standards, familiarity with PKI concepts, knowledge of SSO and related protocols, Proficiency in scripting and automation (e. g. , Bash, Shell, PowerShell, Python), experience using AI tools to enhance coding efficiency and documentation quality, Experience in advanced troubleshooting, change management, incident management, understanding of Information Technology Infrastructure Library processes and best practices
Nice to Have
Proficiency in CI/CD tools (Jenkins, GitLab, etc. )
What You'll Do.
Manage endpoint and patch management
Ensure smooth daily regional operations
Manage tasks/projects for business
Provide post-deployment support
Manage application lifecycle
Document system configurations
Document troubleshooting steps
Maintain operational efficiency
Provide Level 2 & 3 IT operational support
Troubleshoot technical issues
Ensure minimal downtime
Ensure optimal performance
Lead endpoint deployments
Deliver defined outcomes
Improve system efficiency
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders; Collaborate with vendors; Collaborate with cross-functional teams; Liaise with vendors for operational support
Communication Scope
Communicate updates and resolutions to customers; Communicate updates and resolutions to partners
Process & Methodology
Technical project execution, End-to-end implementation
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team. Get to Know the Role As the senior systems engineer, you will be responsible for endpoint and patch management in Grab to ensure smooth daily regional operations (Level 2 and 3) and management of tasks/projects for the business. You will need to have a background in mobile device management, patch management, operating system, and application lifecycle management. Additionally, they will need to have scripting skills. Furthermore, they must be able to collaborate excellently and communicate updates and resolutions to customers and other partners effectively. You will report to the IT System Manager. This role is based onsite at Grab's office in South Jakarta, Indonesia. The Critical Tasks You Will Perform * Endpoint Management Systems: * Responsible for endpoint management via Software as a Service (SaaS) - SaaS based systems like Jamf, Workspace One, Digicert and JumpCloud. * Responsible for software evaluation, testing, endpoint deployment and post-deployment support. * Responsible for OS patch management and application lifecycle management. * Document system configurations, procedures, and troubleshooting s
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