QAD, Inc.
manufacturing and the supply chain
SeniorSystemsEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Systems Engineer at QAD, Inc.. Skills: Enterprise systems and online services development, Complex business and operational problem analysis, Software solution design and development, System maintenance and support, CRM and ITSM systems development and support, Web-based technologies, Atlassian ecosystem proficiency. Designs, develops, enhances, debugs, and supports enterprise systems and online services. Independently analyzes complex business and operational problems”
What You'll Achieve.
Deliver scalable, maintainable solutions; Improve system performance, reliability, and efficiency; Ensuring maximum reliability, uptime and responsiveness to customer service requests; Achieving measurable productivity, resilience, and growth in just 90 days
Industry & Context.
Independently analyzes complex business and operational problems where solutions are not readily apparent; Problem solving capability is a must; Exercises judgment in selecting methods, techniques, automation capabilities and evaluation criteria for obtaining results; Identifying appropriate solutions to business requirements
Flexibility in scheduling, Regular overlap required to support APAC and EMEA teams, Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time-sensitive initiatives
What They're Looking For.
Must Have
5+ years in software development (DevOps) processes, 2+ years in supporting and developing Customer Relationship Management (CRM) systems, 2+ years in supporting and developing IT Service Management (ITSM) systems, 1+ years of a Configuration Management Database (CMDB) and its relationship to asset management, development skills with multiple programming languages and platforms, heavy emphasis on web-based technologies (APIs, Java, JavaScript, GroovyScript, web services, event listeners), Experience interpreting user needs and writing or editing functional specifications for new systems, systems changes or system enhancements, problem solving capability is a must
Nice to Have
Experience in OOP's is a significant plus, Comfortable leading small teams and workgroups is a plus
What You'll Do.
and supports enterprise systems and online services
Independently analyzes complex business and operational problems
Translates business requirements into clearly defined technical solutions
Accountable for the end-to-end execution of solutions
and post-implementation support
Applies seasoned professional judgment and broad technical knowledge
Proactively identifies opportunities to improve system performance
Operates with minimal supervision
Develop software solutions or corrections
Adapt enhancements to newer software versions
Assess and analyze business process work on complex issues
Contribute to the team through implementation efforts
documentation and go-live activities
Work closely with Support and Cloud to recommend business process changes
Provide ongoing system maintenance of multiple Support systems
Maintain and distribute release notes and documentation to users
and other interested parties
How You'll Work.
Team & Collaboration
Work closely with Support and Cloud; Contribute to the team through implementation efforts; Collaborative culture; Smart and hard-working people who support one another to get the job done; Idea-sharing is always prioritized over level or hierarchy
Communication Scope
Capable of creating and presenting complex ideas and technical solutions; Challenging solutions and recommending alternative options
Full Job Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Designs, develops, enhances, debugs, and supports enterprise systems and online services that enable QAD’s global Support operations. Independently analyzes complex business and operational problems where solutions are not readily apparent, requiring evaluation of multiple technical options, trade-offs, and constraints. Translates business requirements into clearly defined technical solutions and is accountable for the end-to-end execution of those solutions, including design, development, testing, deployment, and post-implementation support. Applies seasoned professional judgment and broad technical knowledge across multiple programming languages, platforms, and integration technologies to deliver scalable, maintainable solutions. Proactively identifies opportunities to improve system performance, reliability, and efficiency through targeted enhancements and automation, particularly within evolving and changing infrastructure. Operates with minimal supervision, following established architectural standards and policies, while determining appropriate methods and techniques to achieve desired outcomes. NOTE: Experience in OOP's is a significant plus. Given that QAD’s Support organization operates in a 24×7 global environment, this role requires flexibility in scheduling. The position is primarily aligned to early AMS core business hours, with regular overlap required to support APAC and EMEA teams. Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time-sensitive initiatives. This flexibility is essential to ensuring continuity of service and effective support for QAD’s global customer base. 1. Develop software solutions or corrections as well as adapt enhancements to newer software versions by executing
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