QAD, Inc.

manufacturing and the supply chain

SeniorSystemsEngineer

Pune, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Senior Systems Engineer at QAD, Inc.. Skills: Enterprise systems and online services development, Complex business and operational problem analysis, Software solution design and development, System maintenance and support, CRM and ITSM systems development and support, Web-based technologies, Atlassian ecosystem proficiency. Designs, develops, enhances, debugs, and supports enterprise systems and online services. Independently analyzes complex business and operational problems”

What You'll Achieve.

Deliver scalable, maintainable solutions; Improve system performance, reliability, and efficiency; Ensuring maximum reliability, uptime and responsiveness to customer service requests; Achieving measurable productivity, resilience, and growth in just 90 days

Industry & Context.

manufacturing and the supply chain
Problems you'll solve

Independently analyzes complex business and operational problems where solutions are not readily apparent; Problem solving capability is a must; Exercises judgment in selecting methods, techniques, automation capabilities and evaluation criteria for obtaining results; Identifying appropriate solutions to business requirements

Eligibility Requirements

Flexibility in scheduling, Regular overlap required to support APAC and EMEA teams, Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time-sensitive initiatives

What They're Looking For.

Must Have

5+ years in software development (DevOps) processes, 2+ years in supporting and developing Customer Relationship Management (CRM) systems, 2+ years in supporting and developing IT Service Management (ITSM) systems, 1+ years of a Configuration Management Database (CMDB) and its relationship to asset management, development skills with multiple programming languages and platforms, heavy emphasis on web-based technologies (APIs, Java, JavaScript, GroovyScript, web services, event listeners), Experience interpreting user needs and writing or editing functional specifications for new systems, systems changes or system enhancements, problem solving capability is a must

Nice to Have

Experience in OOP's is a significant plus, Comfortable leading small teams and workgroups is a plus

What You'll Do.

and supports enterprise systems and online services

Independently analyzes complex business and operational problems

Translates business requirements into clearly defined technical solutions

Accountable for the end-to-end execution of solutions

and post-implementation support

Applies seasoned professional judgment and broad technical knowledge

Proactively identifies opportunities to improve system performance

Operates with minimal supervision

Develop software solutions or corrections

Adapt enhancements to newer software versions

Assess and analyze business process work on complex issues

Contribute to the team through implementation efforts

documentation and go-live activities

Work closely with Support and Cloud to recommend business process changes

Provide ongoing system maintenance of multiple Support systems

Maintain and distribute release notes and documentation to users

and other interested parties

How You'll Work.

Team & Collaboration

Work closely with Support and Cloud; Contribute to the team through implementation efforts; Collaborative culture; Smart and hard-working people who support one another to get the job done; Idea-sharing is always prioritized over level or hierarchy

Communication Scope

Capable of creating and presenting complex ideas and technical solutions; Challenging solutions and recommending alternative options

Full Job Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Designs, develops, enhances, debugs, and supports enterprise systems and online services that enable QAD’s global Support operations. Independently analyzes complex business and operational problems where solutions are not readily apparent, requiring evaluation of multiple technical options, trade-offs, and constraints. Translates business requirements into clearly defined technical solutions and is accountable for the end-to-end execution of those solutions, including design, development, testing, deployment, and post-implementation support. Applies seasoned professional judgment and broad technical knowledge across multiple programming languages, platforms, and integration technologies to deliver scalable, maintainable solutions. Proactively identifies opportunities to improve system performance, reliability, and efficiency through targeted enhancements and automation, particularly within evolving and changing infrastructure. Operates with minimal supervision, following established architectural standards and policies, while determining appropriate methods and techniques to achieve desired outcomes. NOTE: Experience in OOP's is a significant plus. Given that QAD’s Support organization operates in a 24×7 global environment, this role requires flexibility in scheduling. The position is primarily aligned to early AMS core business hours, with regular overlap required to support APAC and EMEA teams. Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time-sensitive initiatives. This flexibility is essential to ensuring continuity of service and effective support for QAD’s global customer base. 1. Develop software solutions or corrections as well as adapt enhancements to newer software versions by executing

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