SeniorSystemsEngineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role This Senior Systems Engineer will design, implement, support, and optimize technology solutions across client environments, while acting as a technical expert, escalation point, and key contributor to project delivery, solution design, and continuous improvement initiatives. The following include but may not be limited to the responsibilities of the Senior Systems Engineer: Provide remote support and maintain client systems Install, configure, upgrade, and repair hardware/equipment Troubleshoot and resolve hardware, network, and system issues Gather requirements and recommend suitable technologies Develop technical designs and documentation Monitor systems, logs, and manage incidents Work with vendors and ensure compliance with standards Support projects, solution design, and infrastructure planning Provide pre-sales technical input (quotes, proposals) Act as escalation point and technical SME; mentor juniors Maintain documentation, automate processes, and improve systems Keep skills updated and accurately track daily activities Work Set-up / Work